Raphael Hertzog <hert...@debian.org> writes: > On Tue, 24 Jun 2014, Ole Streicher wrote: >> I can imagine that behind any of the tickets on alioth there is a story >> like this, so I don't want to bring my one onto the front. >> So, how do we get rid of the ~200 open support requests? > > Join the team handling alioth and start working on those issues.
I thought that usually such requests should be done through an request for help? (Is that valid for "pseudo packages" like a hypothetical alioth one?) If the alioth admin team would openly request for help (maybe on the Debian-News?), they may gain more attention for that. I don't know anything about the internals of alioth, and from a quick view into the issues I am not capable to help there. I would probably break more that I could fix. > Quite a few of the problems can be investigated without any special admin > right. For the rest, some friendly interaction with current admins > (for example via IRC on #alioth) might help them and might convince > them to give you more rights. Hmm, I thought that the bug tracker *is* actually made for interaction with the admins. I would also again raise the point: why does alioth have its own tracker and does not use the Debian bug tracking system? > It's probably not the answer you were looking for. But we need people > to do the work obviously. If we would * create a pseudo package for alioth, and use that for bug reports and support requests * create a mailing list for all other communication (like the latest one: [#314699] reverse DNS entry for IPv6 [...]?) it would be much simpler to get the work done. To give some overview about the nature of the requests: Currently, 182 requests are open. From them, 8 are obviously spam: 314476, 314399, 314396, 314395, 314394, 314390, 314389, 314430 They are in the ticket database since a year, which shows that noone of the admins actually looked through the request for such a long time! Even these bugs can only be closed by the admins (not by me) -- and if they were on bugs.debian.org, one just could hit the "report as spam" button. Also, there are ~75 requests like * Please fix permissions/ACL/group of project xyz * Please remove project xyz * Please remove user abc They would require some confirmation that the request is valid, but are then done within a minute. This would already decrease the number of open requests by half! There is no other way than to have trusted admins to handle these cases. Especially the "Fix permission" tasks (~25) are critical here since they usually prevent people from actually accessing repositories, and the repositories are the main workspace for us packagers! The other ~100 requests are * E-mail problems (mail lost, mailing list access etc.) * Configuration change requests * Software extension proposals * Bugreports on the used software which seem to take more work. If one counts only the problems (bugreports or e-mail problems, this may be something of 40 requests. BTW, the last issue that was actively closed by an alioth admin was on August 2013 [#314410]. I don't see that your proposal would really solve the problem. Best Ole -- To UNSUBSCRIBE, email to debian-devel-requ...@lists.debian.org with a subject of "unsubscribe". Trouble? Contact listmas...@lists.debian.org Archive: https://lists.debian.org/ytz38euphbi....@news.ole.ath.cx