On Sun, 2014-07-20 at 07:50 +0800, Paul Wise wrote: > On Sun, Jul 20, 2014 at 2:56 AM, Abou Al Montacir wrote: > > > I'd recommend that reportbug(-ng) provide a clear message when creating > > a bug, just like some other packages do it (evolution to name my > > preferred mail client). This will then filter more this kind of reports. > > Please file bugs about it. Unfortunately reportbug{,-ng} maintenance > is not happening often right now so it might take a long time for that > to happen. Sure I'll do. I perfectly understand that we are lacking time to maintain this or that package, especially that on may loose too much time to follow mails on d-d.
> > Then if the user reports a bug we need to understand it and try to fix > > it. Maybe adding debian-user to the list of users monitoring bugs > > against "general" pseudo package could also help in this case. > > I think that would probably just add more noise to debian-devel. > > -- > bye, > pabs Then I'd propose to have an other pseudo package "support" and a new mailing list alias for d-u@l.d.o called for example support@d.o which does not link to d-d@l.d.o and providing support for users. This new pseudo package "support" can substitute to "general" automatically by the tool after few messages are asked like: "I don't really know how to investigate this issue" "I'm not experienced user" ... The main goal of all this is to make Debian more user friendly. Cheers, Abou Al Montacir
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