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Dear Sir/Madam, Thank you for writing in to the APSupport mailbox. Kindly be advised that as part of our ongoing efforts to enhance our services, this mailbox has been upgraded into an online and easy to use web-based system. Please do not hesitate to complete and submit the new online webform available at <http://support.ap.dell.com/ap/en/emaildell/> . This will help to ensure that your requests are routed and attended to quickly and effectively. However, if you have a time-sensitive or critical technical issue to bring to our attention, please contact our technical support teams via the telephone. The localised technical support hotline numbers are listed in the documentation that was bundled with your Dell system(s). Thank you for choosing Dell. We appreciate the opportunity to assist you. Our apologies for your trouble and we assure you it is our hope that you have a positive experience with our company. Warmest regards, The APSupport Team Dell Asia Pacific Customer Center Penang, Malaysia