Hello Can anybody recommend me an open source (for money or not) workflow and problem tracking system for Linux?
I guess most ISPs have roughly the same tasks so this might be of general interest here. The system should be capable of handling - workflows (prepare line, configure router, visit customer) maybe even with different default users for each task - employees/users vs customers/others - single users as well as groups of users (marketing/tech/..) - priorities (low,medium,high) - classes (tech,marketing,support) - ticket numbers - resubmission after X days - quick handling via E-Mail possible - web interface for overview and more complicated changes - optional: reminder mails We're currently using the RUST ticket system with a lot of customizations (works quite well) but it lacks, like most of the standard bug tracking systems a workflow management. bye, -christian- -- Beware of bugs in the above code; I have only proved it correct, not tried it. -- Donald E. Knuth -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]