Hi, can anybody recommend a simple (to set up and maintain) TTS for ISP use? We want to - auto-assign ticket ids to incoming support requests (by mail or web form) - assign tickets to individuals or groups - have a simple ticket report system (where customers can look up the state of their ticket)
I looked into phpgroupware (didn't like it for many reasons) and request-tracker (failed dependencies in stable/testing, and seems too bloated). I don't want to write one myself, but I will have to extend any solution to interface with the existing homebrew customer database... Any hints? Thomas -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]