On Wed, Dec 29, 2004 at 10:57:05PM -0800, Benedek Frank wrote: > HDD. I have to say, that DELL's customer service is top notch. I chated with > them, they advised me to do a few things, update BIOS, reseat HDD. I did all
I'm glad you had a positive experience, they are notorious for having bad support. I had a sheer and utter nightmare with HP trying to buy an extended warranty. Got forwarded to India. They just told me blatant lies, and quoted me wrong prices with inferior features -- and told me I wasn't eligible for anything else. Called the Web store -- and they said "of course you're eligible." One of the Indian bastards claimed to put me on hold and I could hear him breathing and clacking. He was just ignoring me. HP must have bought the most horrendous outsourcing possible. I finally had to escalate it to HP's "crisis level" organizational support by calling their switchboard and explaining how awful it was. Shudder. -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]
