On Wed 05 Sep 2018 at 23:34:51 +0100, Brian Potkin wrote: > On Wed 05 Sep 2018 at 21:08:27 +0200, Daniel wrote: > > > Hello. > > > > My mothers computer has been running Debian 9 for some time, and she has > > been complaining about being unable to print documents she has received > > via email or downloaded from the internet on their HP LaserJet 200 colorMFP > > M276n printer for some time. > > > > When I visited last, I had time to sit down and debug the problem, and > > it turns out it has problems printing PDF files, and that this error > > shows up in the logs: > > > > /hpps[1984]: [1984]: error: Failed to create /var/spool/cups/tmp/.hplip > > > > I then came across debian bug #789286 where it shows that > > /var/spool/cups clearly has wrong permissions, and the bug has been > > closed. Fixing the permissions solved the printing issue. Can this bug > > please be reopened? > > > > I also find it a bit disrespectful against the original creator of the > > bug report to just blame it on a wonky source package, knowing the > > permissions are wrong and ignoring the problem in a driver package, but > > that might just be me. > > > > The system in question is a plain Debian 9.5 Stretch, fully updated, > > with no non-Debian repositories or backports. The printer outputted only > > three lines of PostScript code on a paper with CUPS saying a filter has > > failed. Printing from firefox or qpdfview resulted in the same problem. > > > > If you need more information or want me to post another bug report or > > something, please send me an email. > > > > Thanks for taking the time to read this email! :) > > > Daniel - you haven't, as far as I can see, actually submitted > a bug report. If you do (and it is on the same topic) I would > suggest a subject line along the lines of "LaserJet MFP M276n > doesn't print". Or you can continue the conversation here in > debian-printing if you prefer. > > Knowing which filter failed would be useful, as would having > an error_log. See > > https://wiki.debian.org/DissectingandDebuggingtheCUPSPrintingSystem > > for how to get that. > > Regards, > > Brian.
I forgot. If you post to debian-printing an error_log will have to be compressed with gzip to get though. -- Brian.