On Sun 16 May 2021 at 21:09:16 +0200, RIK wrote: > Thanks Brian, for the reply, I had already formulated my request for > help on the mint forum, but I got answers as I already knew. I thank you > once again for the pleasure you are giving me, I hope to be able to > solve this problem of mine if possible. One last question, I hope the > seller gives me the option to replace it with another scanner of the > same brand, can you tell me which model that works ???thanks again, good > continuation of the day, best regards.attached the file you asked me. > > Sorry for my apologize. > > Riccardo > > Il 16/05/21 17:39, Brian Potkin ha scritto: > > On Sun 16 May 2021 at 01:19:31 +0200, RIK wrote: > > > > > Hello to those who will read this email, > > > > > > I bought an HP scanjet pro 2500 f1 scanner, but unfortunately with mint > > > 20.1, the scanner is not seen by the OS. I tried all the ways, then I > > > read that this scanner is not detected by the OS. in trying all the > > > ways, following the notes of a site step by step, I generated a file > > > that I attach to the email. in the end it is clearly seen that there are > > > 16 errors, of which many packages are damaged, and they prevent me from > > > updating and / or installing them, which also happens in mint 20.1 live > > > ISO !!can i get an answer about the possible installation of this scanner > > > ?? > > > > > > I don't know which saint to turn to .... > > > > > > my working condition mint 20.1 hplip 3.20.11 > > > > > > thanks in advance, best regards. > > > > > > riccardo > > Riccardo, you really should be asking this question at > > > > https://forums.linuxmint.com/viewforum.php?f=51 > > > > However, I will give it one shot, and one shot only. Please > > provide the output from > > > > lsusb -v | grep -A 3 bInterfaceClass.*7 > > > > Regards, > > > > Brian.
Hello Riccardo, Your 'lsusb -v' is very useful but unfortunately indicates that the idea I had in mind will not work. You may or may not have seen these discussions about your device: https://answers.launchpad.net/hplip/+question/690958 https://bugs.launchpad.net/hplip/+bug/1847142 https://gitlab.com/sane-project/backends/-/issues/150 Some users appear to have found solutions to the same issue as yours. I am afraid I haven't any more advice to give. Regards, Brian.