Le Tue, Mar 21, 2017 at 12:01:06PM +0800, Paul Wise a écrit : > > I've noticed that it is far too easy for folks unfamiliar with Debian > to contact the wrong addresses for their queries. I expect all of the > Debian teams with @debian.org aliases have found something similar. > > This causes various problems, including: > > Wasting the time of both Debian and people contacting us. > > Having queries ignored due to busy teams or frustration. > > People getting angry at us for redirecting them to user support > channels, when they should have gone there first.
Hi Paul, to this list I would like to add that from time to time, some people write to debian-...@lists.debian.org as instructed by our website's footer, and get frustrated that their message will stay public and archived until the end of the Solar system. ask.debian.net was a good idea, but as of today it looks half broken. If a replacement engine is looked for, maybe one can have a look at Biostar (https://github.com/ialbert/biostar-central). It does not have many features, but perhaps that is the feature. > Is anyone interested in working on this problem? I am really sorry but I do not have enough time. But if ask.debian.net is repaired, I would try to visit it more often. Have a nice day, Charles -- Charles Plessy Tsurumi, Kanagawa, Japan