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******************************************************************* IF YOU HAVE ANY COMMENTS ON THE NEWLY TRANSLATED DOT TK WEBSITE PLEASE SEND AN EMAIL TO [EMAIL PROTECTED] PLEASE ALWAYS INCLUDE IN YOUR COMMENT THE LANGUAGE YOU ARE COMMENTING ON AND THE HTML OR SCRIPT PAGE LOCATED IN THE ADDRESS BAR OF YOUR BROWSER. ******************************************************************* We thank you for your support question. So that we are able to provide You immediate assistance, we developed this automated email response. It contains several useful tips and answers to typical support questions. We hope it will help solve your issue! Although this email is usually helpful for standard support issues, if you were unable to locate the answer to your problem, please email [EMAIL PROTECTED] We will provide further assistance within 48 hours. PROBLEM 1 --------- Problem: Internal server error or Explicit server error We thank you for reporting this error. Dot TK is growing very rapidly and as a result, our systems are expanding dramatically, as well. Because of this growth, we do see occasional errors, such as the one you have received. We are working hard to minimize such errors and are hopeful that it will not effect you beyond this incident. PROBLEM 2 --------- Problem: I stopped in the middle of the registration process and now my domain is taken. Don't worry. If you were in the registration process and did not complete the last step (Step 5), then your domain is probably just .on hold. for 30 minutes. After 30 minutes the domain name should automatically be released. To secure the domain, you will have to complete the entire registration process again at that time. PROBLEM 3 --------- Problem: I did not get a confirmation email. There are a number of reasons that this may have occurred. You can request a copy of your confirmation email by going to: http://my.dot.tk/cgi-bin/login01.taloha Please enter your email address and click 'Resend the new registration email'. However, if you provided an incorrect email address or did not get the confirmation email for some other reason your registration of the domain will not be accepted. The domain is on hold, but will be released by our system within 72 hours (3 days). At that time, the domain will be available for re-registration. If you wish to secure the domain, you will be required to complete the registration process again. We apologize for any inconvenience this may cause you. PROBLEM 4 --------- Problem: My address did not pass the verification system. Dot TK uses an Address Verification System to insure that our registrants provide valid information and that the information is correct. Due to the complexity of International Address Verification, the system occasionally identifies correct, valid data as invalid. If you are experiencing this problem, please be sure you are completing all the fields. All fields are mandatory, except the fax number. If you do not have a phone line or area code, please be sure you enter a '0' in the area code field and '000000' in the phone number field. This usually solves the problem. PROBLEM 5 --------- Problem: I have problems with uploading content to my website. Dot TK is NOT an Internet Service Provider or hosting facility. We just forward your Dot TK domain name to another existing webpage or website, located somewhere on the Internet. Please consult your existing Internet Service provider or hosting facility how you can upload HTML, images and more with programs like FTP, WSFTP or SCP. PROBLEM 6 --------- Problem: I forgot my password! Dot TK can send your password to your email address. Just go to http://my.dot.tk/cgi-bin/login01.taloha and fill out your email address. Click then on the text 'Email me my password' and within seconds you will receive an email with your password. Please note that both email address and password are case sensitive. PROBLEM 7 --------- Problem: my domain has been suspended, now what? For all FREEDOMAIN.TK domain names there is an important rule: you should have at least 30 hits every 90 days. If you have less then 30 hits, your domain name will be suspended for 10 following days. During these days you are able to buy your domain name. Please visit My Dot TK, login, and go to 'Pay for domain'. Please note that this usage rule is ONLY applicable for FREEDOMAIN.TK domain names and NOT for PAIDDOMAIN.TK, SPECIALDOMAIN.TK and TRADEMARK.TK domain names. If your support issue has not been answered, please send an email to [EMAIL PROTECTED] for personal assistance. Faka fetai (thank you) Dot TK Support team -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]