On Thu, Jul 27, 2006 at 03:11:27PM -0500, Russell L. Harris wrote: > I phoned HP and was told that I could not speak with a technician, > because no technicians were assigned to non-supported printers such as > the HP5. And without authorization from a technician, the customer is > not authorized to return a toner cartridge, even if you purchased it the > day before. > > I asked to speak with a customer service representative, but was told > that there was no one at all -- in all of the HP empire -- who could > help me, once support for a printer has been discontinued. > > So, once a HP printer is discontinued, the customer has no recourse > whatsoever if a genuine HP toner cartridge is defective, unless the > office supply store is willing to provide an exchange or refund.
Write to Ed Foster at the Gripe Line. Watch HP back down. -- Carl Fink [EMAIL PROTECTED] Read my blog at nitpickingblog.blogspot.com. Reviews! Observations! Stupid mistakes you can correct! -- To UNSUBSCRIBE, email to [EMAIL PROTECTED] with a subject of "unsubscribe". Trouble? Contact [EMAIL PROTECTED]