Dne, 01. 11. 2010 08:42:37 je Boyd Stephen Smith Jr. napisal(a):
Studies and experience have shown time and time again that users
*don't know*
what they want. Henry Ford once said: "If I asked my customers what
they
wanted, they would have said 'A faster horse.'" It is an unfortunate
truth,
but usability problems are not solved by soliciting user input.
My point exactly. In addition, I think that, as a rule, users who
*could* give you an informed feedback, are a tiny minority, which gets
overwhelmed by the feedbacks of the "uninformed masses". So, in theory,
you *could* get tangible help out of user input, but would have to know
how to weed out noise from insightful input. As it is, the less
insightful, the less constructive, the less informed feedback wins --
by virtue of sheer numbers. In my view, that's not a good developing
model, in fact it's *counter*productive. Fortunately, no developers in
their right mind listen "blindly" to anything the user base says;
developers don't just "develop", they also weed out what to implement
from what to just mark as WON'TFIX. And that's a Good Thing, when done
well.
--
Cheerio,
Klistvud
http://bufferoverflow.tiddlyspot.com
Certifiable Loonix User #481801 Please reply to the list, not to
me.
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