No, she didn't. She thought that because she had used the program Picasa, then Picasa would magically produce her 'photos. She did not have them online. There was only the one copy on her computer. She just usually viewed them with Picasa.
I did paid support. I had to support no matter how daft the client insisted on being. And no, she didn't learn. She just sacked me!! I had explained in words of one syllable till I was blue in the face, and her niece bought her a pen drive and backed all the then current pictures up. She also explained in words of one syllable. That is why my client thought that she had copies of everything. "My niece did it for me." She hadn't understood that a backup cannot magically add other things to itself without even being plugged into the computer. Lisi ----- I'll never understand how people can... A) be so computer illiterate, B) Not care, C) Blame or argue with the person who ACTUALLY knows something about it... I have had clients who are paying me to fix it for them and argue all the way about it. Like if you knew better you prolly wouldn't be in given situation or be paying me to fix it... [/rant] TeddyB