On 13/04/2015, Petter Adsen <pet...@synth.no> wrote: > On Mon, 13 Apr 2015 23:23:54 +0800 > Bret Busby <bret.bu...@gmail.com> wrote: >> 2. As indicated in earlier posts, the two computers to which I have >> referred; the Acer V3-772G and the Acer E5-521-238Q (I think that is >> the model number of the newer one - it is in my previous posts), both >> have the poor quality Insyde20 (?) (Inshite20) (I think it is) Setup >> Utility, that controls whether the computer boots into UEFI or BIOS, >> and forces Secure Boot when the computer boots into UEFI. So the "The >> problem is really caused by halfbaked IOS/UEFI/EC firmware" sounds >> quite credible. Acer needs to provide a decent Setup Utility with its >> computers. The Setup Utitility (the Inshite20 one) appears to be third >> party, and, not from the motherboards manufacturer(s), but, I could be >> wrong in that. > > They very often are. > >> Unfortunately, the newer computer being a computer less than ten years >> old, did not come with a printed manual, and I can not easily remove >> the battery, so I will need to make a warranty claim on it - it is, I >> think, less than a month old, or, at most, less than three months old. > > I do not know if this will solve your problem, but I found a manual for > what I believe is your machine on Acer's website, and put it on my > Dropbox account for you: > > https://www.dropbox.com/s/09lfo01vnl9z9d7/UM_asE5-571_531_551_521_511_EN_Win8.1_v2.pdf?dl=0 > > Page 49 describes how to remove the battery pack, so with that guide in > hand you can try to do it yourself without handing it in for a two week > wait. I can't imagine that doing this would in any way affect your > warranty. > > Good luck. > > Petter >
The whole thing (getting the E5-521-238Q working again) ended up being a witchcraft and entrails kind of thing. 1. A "suitable tool" for applying to the battery latch hole, is "something like a paper clip or a pin or something", so, for safety, I used the blunt end of a straight sewing needle (where is a paper clip, when one is needed?). 2. Step one - make sure computer is disconnected from power supply. 3. Step 2 - insert "appropiate tool" into battery release hole, five times. 4. Step 3 - use "appropriate tool" to slide battery release latch sideways, and remove battery. 5. Step 4 - press power button five times. 6. Step 5 - re-insert batter. 7. Step 6 - connect to power supply. 8. Step 7 - press power button. System is restored, as is session that existed when crash occurred. Probaby best not done when dancing widdershins around a bonfire while surrounded by twelve naked virgins of the user's preferred gender (too many distractions). Oh, and I found the purchase receipt for the computer - purchased on 02 April - did not last long, before first problem that required warranty assistance. -- Bret Busby Armadale West Australia .............. "So once you do know what the question actually is, you'll know what the answer means." - Deep Thought, Chapter 28 of Book 1 of "The Hitchhiker's Guide to the Galaxy: A Trilogy In Four Parts", written by Douglas Adams, published by Pan Books, 1992 .................................................... -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of "unsubscribe". Trouble? Contact listmas...@lists.debian.org Archive: https://lists.debian.org/cacx6j8m2teclhcvc7zoosgy3nmeuufdrv-rbuwmoatb2laz...@mail.gmail.com