On Fri 23 Oct 2015 at 00:03:02 +0300, Piyavkin wrote: > On 22.10.2015 17:03, Brian wrote: > >On Thu 22 Oct 2015 at 16:15:27 +0300, Piyavkin wrote: > > > >>I agree with the topic starter: the Debian's bug reporting process is > >>horrible and not userfriendly from user's viewpoint. If an organization > >>cares about usability and effectiveness of bug reporting process, it > >>shouldn't be like that. > > > >If a user cares about the usability and effectiveness of the bug > >reporting process, more detail to back up the complaint would be > >welcome. > >
[...] > As it could look in my view. Bug tracking system is a web-service with such > reporting interfaces as application (~thick client), web-page, mail. > > /Web-page/ > > Web-page is most convenient and most reliable way to report for user. On the > mentioned above web page instead of wall of text there is placed a huge red > button «report a bug» and few links below to pages with short descriptions > of alternative ways (app, mail) and «more details» in those. > > There is a standard form to fill. User is asked to fill just needed fields, > and fills only those ones that he can, bug reporting system provides hints > and examples straight in the form (or through «more details»). Selections > from drop-down list are presented whenever possible. > > The process of reporting can be partitioned in steps: a) common information > (what reportbug collects from user now, plus contact information); b) > description according to template; c) system specific technical information > («run such command, copy results here»). When every step is finished, > provided data is recorded in database. Even if the process is not fully > completed and there is no sufficient information to solve the problem, there > is still information for analysis on types of bugs, their intensity, etc. In > some cases user can be contacted through provided contact information and > asked to give more details. This sounds suspiciously like a Bugzilla type process. The chances of Debian going that route are vanishingly small. Also see bug #277744: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=277744 The reason for the 'wontfix' is at https://lists.debian.org/debian-devel/2007/03/msg00381.html Any such frontend must not be worse than reportbug at actually gathering information and providing real contact information for the submitter. I personally don't think one for submission will ever be as useful as reportbug, which is why I've never worked on it myself, and why I've marked #277744 wontfix. The thread with msg00381 starts at https://lists.debian.org/debian-devel/2007/03/msg00362.html It is worth a read to get some feeling for the issues involved. As far as I can determine the project was not completed, which might be an indication of the complexity in realising it or a lack of consensus on whether a web frontend for reporting bugs to the BTS is needed. [...]
