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Hi folks.
I have a problem with my HP envy 5030 printer not being able to print
under Debian 11. It printed okay under Debian 10 and still does so with
debian 10 on my laptop which I haven't upgraded yet until I get this
printer issue sorted out.
The 'hp-systray' gui shows the printer, but shows a small cross on the
printer icon which means that its not connected. And in the 'settings'
section its hows 'HPLIP-3.21.2 version was installed on 19-09-2019.'
With the printer on and connected to the computer via USB, I get these
error reports.
- --8<---------------cut here---------------start------------->8---
~/.emacs.d/org $ hp-systray &
[python3] 633617
~/.emacs.d/org $
HP Linux Imaging and Printing System (ver. 3.21.2)
System Tray Status Service ver. 2.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
error: Unable to find hp-upgrade --notify on PATH.
HP Linux Imaging and Printing System (ver. 3.21.2)
HP Device Manager ver. 15.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
\error: Unable to communicate with device (code=12):
hp:/usb/ENVY_5000_series?serial=TH065BJ1QJ
error: Device not found
error: Channel write error
error: Channel write error
error: Channel write error
error: Channel write error
error: Channel write error
error: Channel write error
error: Channel write error
error: Channel write error
error: Channel write error
- --8<---------------cut here---------------end--------------->8---
- From investigating the problem online, I've tried using 'hp-doctor'
which shows this [fn:1] (warning, a long show so I'll put it as a
footnote), but the first section of the output shows that Debian 11 is
not supported, so does this mean that I need to download and install a
'hplip' package from the
https://developers.hp.com/hp-linux-imaging-and-printing/gethplip page?
According to the
https://developers.hp.com/hp-linux-imaging-and-printing/supported_devices/index
page the printer is still supported by them.
So what do I need to do to allow me to print with this printer please?
Thanks
Sharon Kimble.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
[fn:1]
- --8<---------------cut here---------------start------------->8---
~ $ hp-doctor
HP Linux Imaging and Printing System (ver. 3.21.2)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.21.2)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for mor
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
error: Failed to locate hp-upgrade utility
Checking for Dependencies....
warning: debian-11 version is not supported. Using debian-10.7 versions
dependencies to verify and install...
- ---------------
| SYSTEM INFO |
- -------------- Kernel: 5.10.0-9-amd64 #1 SMP Debian 5.10.70-1 (2021-09-30)
GNU/Linux
Host: london
Proc: 5.10.0-9-amd64 #1 SMP Debian 5.10.70-1 (2021-09-30) GNU/Linux
Distribution: debian 11
Bitness: 64 bit
- -----------------------
| HPLIP CONFIGURATION |
- -----------------------
HPLIP-Version: HPLIP 3.21.2
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for debian
distro 11 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.21.2
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.21.2
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/simple-scan %SANE_URI%
[fax]
email_address =
voice_phone =
[installation]
date_time = 12/12/21 15:25:21
version = 3.21.2
[last_used]
device_uri = "hp:/usb/ENVY_5000_series?serial=TH065BJ1QJ"
printer_name = ENVY_5000
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = true
rate = 32
type = 2
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1568895913
notify_upgrade = true
pending_upgrade_time = 0
<Package-name> <Package-Desc> <Required/Optional> <Min-Version>
<Installed-Version> <Status> <Comment>
- -------------------------
| External Dependencies |
- ------------------------- error: cups CUPS - Common Unix Printing
System REQUIRED 1.1 -
INCOMPAT 'CUPS may not be installed or not running gs
GhostScript - PostScript and PDF language interpreter and previewer REQUIRED
7.05 9.53.3 OK -
xsane xsane - Graphical scanner frontend for SANE
OPTIONAL 0.9 0.999 OK scanimage
scanimage - Shell scanning program OPTIONAL
1.0 1.0.31 OK dbus DBus - Message
bus system REQUIRED -
1.12.20 OK - policykit PolicyKit - Administrative
policy framework OPTIONAL - 0.105
OK - network network -wget
OPTIONAL - 1.21 OK -
avahi-utils avahi-utils
OPTIONAL - 0.8 OK -
- ------------------------
| General Dependencies |
- ------------------------
libjpeg libjpeg - JPEG library
REQUIRED - - OK - error:
cups-devel CUPS devel- Common Unix Printing System development files
REQUIRED - - MISSING 'cups-devel needs to
be installed' error: cups-image CUPS image - CUPS image development files
REQUIRED - - MISSING
'cups-image needs to be installed'
libpthread libpthread - POSIX threads library
REQUIRED - b'2.31' OK -
error: libusb libusb - USB library
REQUIRED - 1.0 MISSING 'libusb needs to
be installed'
sane SANE - Scanning library
REQUIRED - - OK -
error: sane-devel SANE - Scanning library development files
REQUIRED - - MISSING 'sane-devel needs
to be installed'
error: libavahi-dev libavahi-dev
REQUIRED - - MISSING 'libavahi-dev
needs to be installed'
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development
files REQUIRED 5.0.9 - MISSING
'libnetsnmp-devel needs to be installed' libcrypto libcrypto -
OpenSSL cryptographic library REQUIRED -
1.1.1 OK - python3X Python 2.2 or greater -
Python programming language REQUIRED 2.2 3.9.2
OK -
python3-notify2 Python libnotify - Python bindings for the libnotify
Desktop notifications OPTIONAL - - OK
-
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
OPTIONAL 4.0 - MISSING
'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)
REQUIRED 4.0 - MISSING 'python3-pyqt4
needs to be installed'
python3-dbus Python DBus - Python bindings for DBus
REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries
REQUIRED - 2.2.10 OK - python3-devel
Python devel - Python development files REQUIRED
2.2 3.9.2 OK -
python3-pil PIL - Python Imaging Library (required for commandline
scanning with hp-scan) OPTIONAL - 8.1.2 OK
-
python3-reportlab Reportlab - PDF library for Python
OPTIONAL 2.0 3.5.59 OK -
- --------------
| COMPILEDEP |
- --------------
error: libtool libtool - Library building support services
REQUIRED - - MISSING 'libtool needs to
be installe gcc gcc - GNU Project C and C++ Compiler
REQUIRED - 10.2.1 OK make
make - GNU make utility to maintain groups of programs
REQUIRED 3.0 4.3 OK -
- ---------------------
| Python Extentions |
- ---------------------
cupsext CUPS-Extension
REQUIRED - 3.21.2 OK -
hpmudext IO-Extension
REQUIRED - 3.21.2 OK -
- ----------------------
| Scan Configuration |
- ----------------------
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend
REQUIRED - 3.21.2 OK 'hpaio found in
/etc/sane.d/dll.conf'
scanext Scan-SANE-Extension
REQUIRED - 3.21.2 OK -
- ------------------------------
| DISCOVERED SCANNER DEVICES |
- ------------------------------
device `escl:http://127.0.0.1:60000' is a HP ENVY 5000 series [360064] (USB)
flatbed scanner
device `hpaio:/usb/ENVY_5000_series?serial=TH065BJ1QJ' is a Hewlett-Packard
ENVY_5000_series all-in-one
- --------------------------
| DISCOVERED USB DEVICES |
- --------------------------
Device Model
URI
------ -----
hp:/us HP
b/ENVY ENVY
_5000_ 5000
series serie
?seria s
l=TH06
5BJ1QJ
- ---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
- ---------------------------------
ENVY_5000
- ---------
Type: Printer
Device URI: hp:/usb/ENVY_5000_series?serial=TH065BJ1QJ
PPD: /etc/cups/ppd/ENVY_5000.ppd
warning: Failed to read /etc/cups/ppd/ENVY_5000.ppd ppd file
PPD Description: Printer status: printer ENVY_5000 is idle. enabled since Wed
06 Oct 2021 11:43:14 BST
Communication status: Good
HP_ENVY_5000_series_360064_USB_
- -------------------------------
Type: Unknown
Device URI: implicitclass://HP_ENVY_5000_series_360064_USB_/
PPD: /etc/cups/ppd/HP_ENVY_5000_series_360064_USB_.ppd
warning: Failed to read /etc/cups/ppd/HP_ENVY_5000_series_360064_USB_.ppd ppd
file
PPD Description: Printer status: printer HP_ENVY_5000_series_360064_USB_ is
idle. enabled since Sun 12 Dec 2021 11:53:28 GMT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax:
CUPS backend for HP-Devices.
- --------------
| PERMISSION |
- --------------USB ENVY_5000 Required
- - OK Node:'/dev/bus/usb/003/003' Perm:' root lp rw- rw-
rw- rw- Missing Required Dependencies
- -----------------------------
error: 'cups' package is missing or 'cups' service is not running.
error: 'libcups2' package is missing or 'cups' service is not running.
error: 'libcups2-dev' package is missing or 'cups' service is not running.
error: 'cups-bsd' package is missing or 'cups' service is not running.
error: 'cups-client' package is missing or 'cups' service is not running.
error: 'libcupsimage2' package is missing or 'cups' service is not running.
error: 'libcupsimage2-dev' package is missing or 'cups' service is not running.
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libavahi-client-dev' package is missing/incompatible
error: 'libavahi-core-dev' package is missing/incompatible
error: 'libavahi-common-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible
Missing Optional Dependencies
- -----------------------------
error: 'python3-dbus.mainloop.qt' package is missing/incompatible
ENTER ROOT/SUPERUSER PASSWORD
- -----------------------------
Please enter the root/superuser password:
Checking Permissions....
Checking for Configured Queues....warning: Fail to read
ppd=/etc/cups/ppd/ENVY_5000.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/ENVY_5000.ppd
warning: Could not complete Queue(s) configuration check
Checking for HP Properitery Plugin's....
No plug-in printers are con
Diagnose completed...
More information on Troubleshooting,How-To's and Support is available on
http://hplipopensource.com/hplip-web/index.html
- --8<---------------cut here---------------end--------------->8---
- --
Debian 11, fluxbox 1.3.7, emacs 28.0.50, org 9.5.1
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