> > > btw, are you able to ping server? > > > > Yes. > > It is always better to show the command and the output instead of saying > yes/no! :)
Except it should be abundantly clear by now that you're dealing with someone who believes that they must hide every single detail from the ones who would offer help. Never mind that the details are REQUIRED to diagnose the problem. What's important is that their WEB SERVER which is by definition supposed to be AVAILABLE TO THE ENTIRE WORLD must remain secret and hidden from the people trying to help. Have fun continuing to try pulling teeth on this.