Hello,
I have a new external hard drive "Western Digital My Passport Ultra"
that doesn't seem to detect in any way when I plug it into a live debian
12 environment. If I run `journalctl -f` or `lsusb` or `lssci` or really
anything else I can think of I can't find any evidence that the system
itself is detecting the drive at any level.
I currently have popOS on the laptop (the point of the live CD is to
install debian 12 instead) which does just automatically detect it,
mount it, etc. I can't seem to figure out what is different between the
systems. I feel like there must be some kernel module or custom software
or something which I might need to manually install in the debian
version of the kernel, but I can't figure it out. Is anyone here more
familiar with this sort of stuff that can help point me in the right
direction?
Here is some info about the popOS system:
```
$ lsb_release -a
No LSB modules are available.
Distributor ID: Pop
Description: Pop!_OS 21.10
Release: 21.10
Codename: impish
$ uname -r
5.17.15-76051715-generic
```
Here are some kernel logs when plugging in the drive to the popOS system:
```
Jul 15 13:39:25 pop-os kernel: usb 2-1: new SuperSpeed USB device number
2 using xhci_hcd
Jul 15 13:39:25 pop-os kernel: usb 2-1: New USB device found,
idVendor=1058, idProduct=260d, bcdDevice=20.07
Jul 15 13:39:25 pop-os kernel: usb 2-1: New USB device strings: Mfr=2,
Product=3, SerialNumber=1
Jul 15 13:39:25 pop-os kernel: usb 2-1: Product: My Passport 260D
Jul 15 13:39:25 pop-os kernel: usb 2-1: Manufacturer: Western Digital
Jul 15 13:39:25 pop-os kernel: usb 2-1: SerialNumber:
57584332443433414C4A5244
Jul 15 13:39:25 pop-os kernel: usb-storage 2-1:1.0: USB Mass Storage
device detected
Jul 15 13:39:25 pop-os kernel: scsi host1: usb-storage 2-1:1.0
Jul 15 13:39:25 pop-os mtp-probe[2753]: checking bus 2, device 2:
"/sys/devices/pci0000:00/0000:00:0d.0/usb2/2-1"
Jul 15 13:39:25 pop-os mtp-probe[2753]: bus: 2, device: 2 was not an MTP
device
Jul 15 13:39:25 pop-os mtp-probe[2757]: checking bus 2, device 2:
"/sys/devices/pci0000:00/0000:00:0d.0/usb2/2-1"
Jul 15 13:39:25 pop-os mtp-probe[2757]: bus: 2, device: 2 was not an MTP
device
Jul 15 13:39:26 pop-os kernel: scsi 1:0:0:0: Direct-Access WD
My Passport 260D 2007 PQ: 0 ANSI: 6
Jul 15 13:39:26 pop-os kernel: scsi 1:0:0:1: Enclosure WD
SES Device 2007 PQ: 0 ANSI: 6
Jul 15 13:39:26 pop-os kernel: sd 1:0:0:0: Attached scsi generic sg1 type 0
Jul 15 13:39:26 pop-os kernel: scsi 1:0:0:1: Attached scsi generic sg2
type 13
Jul 15 13:39:26 pop-os kernel: sd 1:0:0:0: [sdb] Spinning up disk...
Jul 15 13:39:31 pop-os kernel: .....ready
Jul 15 13:39:31 pop-os kernel: sd 1:0:0:0: [sdb] Very big device. Trying
to use READ CAPACITY(16).
Jul 15 13:39:31 pop-os kernel: sd 1:0:0:0: [sdb] 9767475200 512-byte
logical blocks: (5.00 TB/4.55 TiB)
Jul 15 13:39:31 pop-os kernel: sd 1:0:0:0: [sdb] 4096-byte physical blocks
Jul 15 13:39:31 pop-os kernel: sd 1:0:0:0: [sdb] Write Protect is off
Jul 15 13:39:31 pop-os kernel: sd 1:0:0:0: [sdb] Mode Sense: 3f 00 10 00
Jul 15 13:39:31 pop-os kernel: sd 1:0:0:0: [sdb] No Caching mode page found
Jul 15 13:39:31 pop-os kernel: sd 1:0:0:0: [sdb] Assuming drive cache:
write through
Jul 15 13:39:31 pop-os kernel: sdb: sdb1
Jul 15 13:39:31 pop-os kernel: sd 1:0:0:0: [sdb] Attached SCSI disk
Jul 15 13:39:31 pop-os kernel: scsi 1:0:0:1: Wrong diagnostic page;
asked for 1 got 8
Jul 15 13:39:31 pop-os kernel: scsi 1:0:0:1: Failed to get diagnostic
page 0x1
Jul 15 13:39:31 pop-os kernel: scsi 1:0:0:1: Failed to bind enclosure -19
Jul 15 13:39:31 pop-os kernel: ses 1:0:0:1: Attached Enclosure device
Jul 15 13:39:32 pop-os kernel: EXT4-fs (sdb1): mounted filesystem with
ordered data mode. Quota mode: none.
```
Does anyone here know a good place to start to debug this? Thanks for
any help!
Cheers,
Thomas
