Package: wnpp Severity: wishlist * Package name : request-tracker3.2 Version : 3.2.0 Upstream Author : Jesse Vincent <[EMAIL PROTECTED]> * URL : http://bestpractical.com/rt/ * License : GPL 2 Description : Extensible trouble-ticket tracking system
Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features a web, email and command-line interfaces (see the package rt3.2-clients). . Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. . RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development. . This is the 3.2 series of RT, it can be installed alongside the 3.0 series (request-tracker3 and rt3-clients packages) without any problems. This allows the user to run a stable system whilst also testing the latest software. Common programs are managed by dpkg alternatives. -- System Information: Debian Release: testing/unstable APT prefers testing APT policy: (900, 'testing') Architecture: i386 (i686) Kernel: Linux 2.6.7 Locale: LANG=C, LC_CTYPE=C