My latest incident with spamcop -
A client has an Order Confirmation auto-responder.
To get the message you have to send an e-mail to the auto-responder.
The auto-responder is not on our server - only the web site.
The auto-responder message was reported to spamcop.
We think it was sent by a program.
We weren't blocked on this incident but we were reported because
the client's web site url appears in the auto-responder message.
The previous incident is equally interesting.
A client has a web form that allows mail to be sent to staff.
Someone completed the web form and sent a message to the admin
who is also a staff person.
The admin received the message, decided it was spam, and sent it
to spamcop.
Spamcop then listed us for 2 hours.
We discovered we were listed because mail to the client began
failing - because the client's mail server blocks on spamcop.
This sounds easy to figure out now but it wasn't so easy to figure
out when I was working on it. I agree it is kind of funny - a
client blocking his own mail - except it blocked everyone else,
too. The other bad thing is that spamcop did not notify me about
the incident until 24 hours after it had occurred. Which was one
reason I couldn't figure out what was going on.
Terry Fritts
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