Re: [Declude.JunkMail] Off Topic? - Complaints from AOL

[Darin Cox]

Well, wish I had that much luck with AOL...   You may want to add a header via Declude to log the recipient.  Helps with tracking down who actually pushed the "Report as Spam" button in AOL since they remove that information when sending the Client TOS notification. Darin.     ----- Original Message ----- From: Glenn \\ WCNet To: [EMAIL PROTECTED] Sent: Monday, June 07, 2004 6:21 PM Subject: Re: [Declude.JunkMail] Off Topic? - Complaints from AOL Actually, another fellow on the list here sent me an addy for an admin contact at AOL.  I emailed that contact and was amazed to receive a response within minutes, and even a request for my phone number so he could call to discuss the situation.  I've got the feedback loop going now, and am in the process of tracing the incidents to specific users.   Glenn Z.   ----- Original Message ----- From: Darin Cox To: [EMAIL PROTECTED] Sent: Monday, June 07, 2004 5:00 PM Subject: Re: [Declude.JunkMail] Off Topic? - Complaints from AOL It usually takes a few days to get everything set with them, but you definitely want to be on the feedback loop, and on the whitelist.  You can request both from postmaster.aol.com.  Also, at the bottom of the FAQs is the postmaster phone number if you want to talk to them.   Don't be surprised if it takes a while to get everything straight.  Also, they have some problems with the RegExp code in their feedback system, so you may end up with notifications for emails that didn't come from your server.  I've had an open case with them for over a month now on that.   They don't respond well via email, so I would call them if I were you.  Be prepared to be on hold a long time unless you call after hours.  I recommend after 8pm ET / 5pm PT. Darin.     ----- Original Message ----- From: Glenn \\ WCNet To: [EMAIL PROTECTED] Sent: Monday, June 07, 2004 12:58 PM Subject: [Declude.JunkMail] Off Topic? - Complaints from AOL I've gotten three notices from AOL that complaints by AOL users about our network/mail have increased to an unacceptable level.  322 complaints, then 489.  The notice makes reference to a "Report Card" but there is no link to view it, and nothing attached or quoted.  There is a link to http://postmastesr.info.aol.com, which has a procedure to create a feedback loop for forwarding individual copies of complaints.  I set that up on Friday, received a confirmation, but nothing else.  Another notice arrived today advising 507 complaints.   I have nothing but the three notices from AOL.  I have no details on what are the complaints, nothing from any AOL users.  How do I find out WHAT is going on?  [EMAIL PROTECTED] hasn't responded to my inquiries.   If figure somebody on this list will have suggestions.   Thanks!   Glenn Z.