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I agree with pretty much everything said here. We sent 7
e-mail requests, then it got dirty. Eventually we started calling the local tech
support demanding the contact number of a real live human being in their
Security Dept., took down the names of everyone we spoke to. We
learned that the regional rr.com NOCs can, at their discretion change the master
blacklist, and if there's any doubt, they can escalate pretty quickly to their
central security department.
In our case, several of our employees used rr from home as
their way to VPN into our network. When we started talking about taking our
business elsewhere, contacting regional managers, things began to get fixed very
quickly.
These jerks are
so unresponsive that we decided to go tit-for-tat, i.e. we now block them as
well. We have apparently been caught in a wider IP block by them and have been
unable to clear it up.
In fact, they
are so knowledgable that when one of their customers in Florida contacted them
via e-mail and got a callback, when he asked for a number at which we could
reach them, the technical support person didn't know the number and
disappeared for several minutes before eventually coming back with an 800
number. When that number was called, we got a voice mail message telling us to
e-mail them with the problem.
We have of
course done this several times with absolutely no response, so we have take
the only option left to us: to block all the IP ranges we can find for
them. :-)
Erik
Erik Hjelholt, Managing Director
Alberni-dot-Net, a div. of
Tandem Security Inc.
4716 Roger St., Port Alberni, BC V9Y
3Z2
Phone: 250-720-8110 - Fax: 250-723-0901
Sorry for the OT post, but I'm desperate this
morning...
Anyone have a RoadRunner postmaster
contact?
I'm getting a ton of MX connect fail this
morning to a number of their servers. Don't know if they've
blacklisted our IP range or not. Anyone else having trouble with them
currently?
Darin.
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