Explanation of Service Agreements 1. Service Agreements have always been "Per Server", that is to say that if you own JunkMail on Two Servers then you should have paid two service agreements. In the past this would have cost you $295 * 2 - $590. Today it will be $132 * 2 = $264. A significant saving.
2. The rules on upgrades have always been that an upgrade between product levels e.g. Lite to Standard, does NOT include any extension in Service Agreement. Both these rules have been set by Scott years ago. - Barry -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Don Schreiner Sent: Wednesday, December 01, 2004 10:58 AM To: [EMAIL PROTECTED] Subject: Re: [Declude.JunkMail] Email being released today - Advance Notice That is how I recall it too, but not sure based on the sites verbiage. We have license for Declude Pro AV/JM on one server and separate license for Declude Standard AV/JM at another server/location. Does the $264 JM/AV Service Agreement option cover both these licenses as in the past? -Don ----- Original Message ----- From: "Darin Cox" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, December 01, 2004 10:34 AM Subject: Re: [Declude.JunkMail] Email being released today - Advance Notice Sounds like some good changes. How does upgrading one or more products affect service agreements? For example, if we have JM and AV standard, and upgrade one to Pro, what service agreement would we end up with? I believe in the old model, upgrading one would effectively result in a year support for both, but I may be incorrect. Darin. ----- Original Message ----- From: Barry Simpson To: [EMAIL PROTECTED] Sent: Wednesday, December 01, 2004 10:10 AM Subject: [Declude.JunkMail] Email being released today - Advance Notice This is a preview of an email being shortly released by Declude and being sent to all customers. ____________________________________________________________________________ _____________ "We recently promised you information about our plans as and when it became available. Here are two pieces of news: A Beta release of Declude 2.0 will be available on or around December 16th that will include new functionality and also support for an additional windows based mail server as an affordable alternative to IMail. This opens up the options for a reasonably priced, fully functional gateway. In order to provide more equitable pricing on Service Agreements we will introduce a new mechanism which will be available immediately. There will be server/product based support agreements rather than a blanket cost which penalizes the smaller user. Please visit our Service Agreements page to see more details. On a less positive note we have been monitoring downloads and activations of Declude software and have discovered that there are a significant number of non licensed copies being used. These include customers downloading the latest release without a valid Service Agreement and others who have installed multiple copies of unlicensed software. We encourage all customers who are participating in these activities to regularize their legal position by December 31st, 2004. If you have any questions as to the validity of your installation please email us at [EMAIL PROTECTED] or call us at (866) 332-5833 between 8.00 am and 5 pm Eastern Time, Monday thru Friday." ____________________________________________________________________________ ________________ --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
