Hi Barry, and thanks for the explanation. The only thing that concerns me is that we renewed our Declude service agreement this spring, but have never been able to download an upgrade to Declude due to the bug(s). So I'm just a little concerned about how long before we have a stable 2.x version -- I'd hate to have the entire year pass without an upgrade!
Thanks, Ben BC Web ----- Original Message ----- From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> To: <Declude.JunkMail@declude.com> Sent: Tuesday, August 23, 2005 10:35 AM Subject: [Declude.JunkMail] Declude and IMail 8.2 > Thank you for you posts. > > We understand your frustration; here are the facts so there is no confusion. > > 1. This is NOT a bug in Declude. Ipswitch made changes to their IMail > architecture, making it incompatible with Declude and this requires a > fundamental re-write of Declude not a 10 minute fix. > 2. As soon as we were aware of these changes we began development to modify > Declude to work with IMail 8.2. > 3. It has been our priority and focus since we first identified the problem. > > 4. In order to deliver a quality product, sufficient testing needs to be > done to ensure customer satisfaction. Since identification of the issue > additional patches have been released by Ipswitch meaning additional testing > and development has been required. > 5. This is not an issue of interim releases as Declude product architecture > has had to change making it very different from earlier versions of Declude. > 6. This is not an issue of having Scott back as the situation would be no > different from today. We are in regular consultation with Scott and we all > agree as to the product direction and problem resolution. > > If there was an easier, faster, simpler way in which we could achieve a > resolution we would do it. > > Barry > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
