Re: [Declude.JunkMail] Declude with SmarterMail 3.0

[Matt]

My own initial experience with their technical support was also less than appealing, in fact I was a bit angry about how it was handled.  The person really wasn't too interested in helping to allay my concerns, and when I suggested that it would be good to include the capabilities that I was looking for in a future release, the reaction was pretty much that the developers were busy with SmarterStats and would be for some time, and that there wasn't a good way to get my request to the developers and no way to find out whether or not it would be considered no matter what.  I chalked this up to this being a small company with a person that handled such requests that didn't like doing support, and possibly developers that didn't care for listening to such things and had set up a wall to separate themselves from it.  It's too bad because you can learn a lot from your customers and their real-world experiences that wouldn't otherwise become known to them.  I sucked it up and stuck with migrating my hosted E-mail over to SmarterMail despite this bad experience.  If IMail's Web interface wasn't so bad, I probably wouldn't have jumped though. FYI, my issue was with their alternative SMTP port support.  While you can set port 587 to accept SMTP connections, you cannot restrict it to only SMTP AUTH.  I tried multiple other ways to keep this server from accepting non-authenticated E-mail with a mixture of configurations and filtering, but there were shortcomings for everything that caused a workaround to be unrealistic.  For instance, I tried blacklisting everything except for authenticated connections, but their blacklisting will whitelist E-mail from any local address, even when forged.  I understand that Declude will support WHITELIST AUTH with SmarterMail 3.0, but I have heard nothing about them addressing SMTP AUTH-only on the alternative SMTP port.  Hopefully they will fix that before it gets exploited on my server. Matt Evans Martin wrote: I recently asked a question on one of the public forums regarding why the server identified itself as the primary IP address assigned to the box instead of the IP of the domain sending the email and received the same kind of response. We may be reconsidering our choice of mail servers soon too if this kind of behavior keeps up. Evans Martin Martek.Net -----Original Message----- From: [EMAIL PROTECTED] [mailto:Declude.JunkMail- [EMAIL PROTECTED]] On Behalf Of Dave Beckstrom Sent: Sunday, October 30, 2005 12:15 PM To: Declude.JunkMail@declude.com Subject: RE: [Declude.JunkMail] Declude with SmarterMail 3.0 I called smartertools last week to tell them that we needed "submission port 587" support in version 3 and that we also need the listserver to have the ability to put the subscribers email address in the footer so that we can identify AOLers who report list email as spam. The guy on the phone was very rude and would not hardly let me explain to him what we needed in the new version and why it is important. I ended up having to send them an email explaining our needs. But I would not hold my breath if you think they are listening to their customers desires or if there is a feature you are waiting on. I own smartermail and smarterstats and after my experience speaking with smartertools I am not impressed with the company. -----Original Message----- From: [EMAIL PROTECTED] [mailto:Declude.JunkMail- [EMAIL PROTECTED]] On Behalf Of IMail Admin Sent: Sunday, October 30, 2005 1:25 AM To: Declude.JunkMail@declude.com Subject: Re: [Declude.JunkMail] Declude with SmarterMail 3.0 yes, but I've been waiting all year for SM 3.0, with no end in site. Ben ----- Original Message ----- From: "Markus Gufler" <[EMAIL PROTECTED]> To: <Declude.JunkMail@declude.com> Sent: Friday, October 28, 2005 8:02 AM Subject: RE: [Declude.JunkMail] Declude with SmarterMail 3.0 Nice to know! Now it's time to set up the new mailserver ;-) Markus -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of David Franco-Rocha [ Declude ] Sent: Friday, October 28, 2005 3:32 PM To: Declude.JunkMail@declude.com Subject: [Declude.JunkMail] Declude with SmarterMail 3.0 The 3.0 version of SmarterMail, yet to be released, will pass authentication information to Declude. For those of you who have been patiently waiting to implement WHITELIST AUTH with SmarterMail, please be advised that Declude will support that functionality with SmarterMail 3.0. David Franco-Rocha Declude Technical / Engineering --- This E-mail came from the Declude.JunkMail mailing list. 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