ROTFL.... A real-world example of the "disconnect" between the technologists building all these tools and the reality of how much work sysadmins and the real users have to go thru to deal with the limitations of current anti-spam solutions.
And I assume, this is after the best tweaks and config file optimization possible for Declude, right? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Franco-Rocha [ Declude ] Sent: Wednesday, November 09, 2005 6:30 AM To: Declude.JunkMail@declude.com Cc: Declude.Virus@declude.com Subject: [Declude.JunkMail] Declude Technical Support Tickets Please note that we receive a large amount of spam at our technical support email address for the ticket system. When I look through the tickets, I delete whatever looks like spam, as well as all tickets that do not contain a subject. Fortunately I keep backup copies of all incoming tech support email. I discovered a backup copy this morning of a legitimate ticket that I had deleted because it lacked a subject: completely blank. Please always provide a subject when you send email to technical support because it allows us to see at a glance whether we have several instances of an issue and also to prioritize the tickets. We have to delete emails that do not contain a subject because it takes too much time to open every email without a subject merely to determine whether it is valid or not. To facilitate processing of trouble tickets, please do not generate multiple tickets for the same issue. Simply reply to our email, which will contain the ticket number as part of the subject line. If we resolve an issue and close a ticket and the issue creeps up again, you can always reply to the last reply you received from us on that ticket. This will automatically re-open the same ticket and we will have acess to all information previously provided by you. Thanks for your cooperation and assistance. David Franco-Rocha Declude Technical / Engineering --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
