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Casselberry? Hello from Naples.
:)
Same issue, I'm the email admin for the City of
Naples. We used to tweak filters continuously because of this.
Routinely get questioned about why a message didn't get through and why so much
spam gets through. We've gone to a defense in depth on this. Signed
up with Postini for first level SPAM/Virus, and it gave us two benefits.
The first is it dropped the load on our server by 85% or so eliminating 99% of
the blatant spam and most viruses. It also gives the user an opportunity
to view and manage their own quarrantined files. We use Declude to further
tweak the incoming mail, and add a second virus scanning point. We
primarily do two things, one is add a subject indicating possible spam, the
other is using black lists for specific addresses. The spam header can be
sorted in Outlook on the client side to further separate the spam but still
allow the user to review the messages if they wish.
Of course the last thing we did was assign the City
Manager's admin the task of reviewing his mail, plus my boss, the Director of
Technology Services, checks his quarrantine every morning.
:)
Have we bounced a citizen's mail? Occasionally.
We apologize and white list their address. Somehow they seem to understand
if the [EMAIL PROTECTED]& spam filters ate their email.
If you want to reach me off-list, work email is "jcochran
at naplesgov dot com".
Jeff From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of IS - Systems Eng. (Karl Drugge) Sent: Tuesday, January 17, 2006 5:18 PM To: Declude.JunkMail@declude.com Subject: RE: [Declude.JunkMail] Whitelisting email address Believe me, I’d love to find a way to do it, but when I HAVE to receive emails from hideously mis-configured servers, whack-job citizens, and other municipalities with less then stellar I.T. staff… from any where at any time, not bouncing becomes the worse of two evils.
As an example, if I DELETE an email from a citizen because it meets my delete criteria ( let’s say a nut-job, retired, self declared IT samurai with a shareware SMTP server, on a dial up account to a local home based ISP run by his best friend ) I can ( and have ) been questioned by the City Manager on exactly WHY he didn’t get this email, because this nut-job shows up to a city council meeting and has a foaming at the mouth fit in public. Technical explanations don’t cut it in the political arena. I have to, at the very least, send something back to notify the originator that the email was bounced, unless it’s so horribly mal-formed, or chock full of key words, that it I can absolutely guarantee it’s spam.
But, if someone wants to take a crack at it, I’ll be more than happy to post my config files.
Karl Drugge
-----Original
Message-----
Karl, I hold at 20, bounce at 40, and delete at 60.
I realize bouncing is bad, but we’re government, so I have to be careful about outright deleting email without notifying someone, somewhere.
Karl Drugge
-----Original
Message-----
What are you using for a hold weight and delete weight?
Brian
----- Original Message ----- Sent: Tuesday, January 17, 2006 3:17 PM Subject: RE: [Declude.JunkMail] Whitelisting email address
I can confirm that.
If a single email address is white listed, then all of them get white listed.
The solution was a line like this : BYPASSWHITELIST bypasswhitelist 45 6 0 0
If an email was over weight 45, AND it also had 6 or more recipients, than it bypassed the white-listing and checked it normally.
I never tried to do it with individual config files.. But that might work, if it didn't affect all the recipients.
Karl Drugge
-----Original
Message-----
I recall that happening with IMail as well. That is why I was wondering if I did something wrong before.
Brian
----- Original Message ----- From: Shayne Embry Sent: Tuesday, January 17, 2006 1:12 PM Subject: Re: [Declude.JunkMail] Whitelisting email address
We have found that if one of the
addresses is whitelisted, then every recipient's address gets whitelisted. This
may be unique to SmarterMail/Declude. I don't remember having the problem with
IMail, but we haven't used it in over a year. Hi Brian,
Yes, this can be done with the Pro version. You can have per-user configurations. You can't not have Declude scan the mail, but you can set this individual's configuration to ignore all test results and deliver the mail. As far as I know, this shouldn't have any affect on other recipients of the email.
Dean On 1/17/06, Brian <[EMAIL PROTECTED]> wrote: I have a customer who wants to
receive all emails without having declude ---------- PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. ---------- PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. ---------- PLEASE NOTE : Florida has a very broad public records law. Most written communications to or from City officials regarding City business are public records available to the public and media upon request. Your E-mail communications may be subject to public disclosure. PLEASE NOTE : Florida has
a very broad public records law. Most written communications to or from City
officials regarding City business are public records available to the public and
media upon request. Your E-mail communications may be subject to public
disclosure.
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