Andrew:

Thanks a bunch.

Pete has always been responsive, I just think I have been caught in the
proverbial death spiral on this issue.

Chuck Schick
Warp 8, Inc.
(303)-421-5140
www.warp8.com

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Colbeck, Andrew
Sent: Wednesday, May 24, 2006 12:54 PM
To: Declude.JunkMail@declude.com
Subject: RE: [Declude.JunkMail] How to get support from sniffer....


Chuck, since I'm not blocked, I've sent a message on your behalf to Pete as
well as false@ ... while redacting your domain name.

Happy to help,

Andrew 8)




> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Chuck Schick
> Sent: Wednesday, May 24, 2006 11:13 AM
> To: Declude. JunkMail
> Subject: [Declude.JunkMail] How to get support from sniffer....
> 
> It appears in the sniffer rulebase updated yesterday one of
> the rules trips the getrich test on sniffer when emails are 
> sent from or to our domain name.
> I have identified the rule and made a panic rule entry.  But 
> it appears the problem is more wide spread.  I have sent 
> messages to [EMAIL PROTECTED], [EMAIL PROTECTED], 
> and have submitted several examples to [EMAIL PROTECTED] 
> with absolutely no response.  I am concerned that my emails 
> are not getting through because of the bad rule - when I sent 
> a message to the sniffer list it never shows up making me 
> suspect the bad rule is torpedoing my email correspondence.
> 
> This is a big catch-22.  I wish that sortmonster had a web
> based ticketing system.  Anybody have a non email way of 
> getting ahold of sortmonster.  The tech support phone number 
> on the armresearch web site just goes to voice mail.
> 
> Sorry to post this here but I want to get this resolved.
> 
> Chuck Schick
> Warp 8, Inc.
> (303)-421-5140
> www.warp8.com
> 
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