What is Commtouch it is www.Commtouch.com? Or something else.
Kevin Bilbee > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > David Barker > Sent: Tuesday, June 13, 2006 3:59 PM > To: Declude.JunkMail@declude.com; Declude.Virus@declude.com > Subject: [Declude.JunkMail] Growing Pains > > To all Declude users: > > I wanted to send out a message to address some of the concerns being > raised by our user base. Before I get down to specifics, let me give > you some information about the general direction of the company. > > Declude is still a small company. Like any business, we want to grow, > create better products, keep you our customers happy and enjoy what we > do. Growth requires a certain amount of change. In our case that means > hiring a number of new people to expand our customer support group and > provide better service. It means looking for new partners such as AVG > and CommTouch to make our software work even harder as security threats > become faster and more sophisticated. It means finding a bigger, more > productive space to work in. > And it means that we need to explore opportunities to make our products > available to more people. > > Trying to accomplish many of those things inevitably leads to making a > few mistakes. Frankly, we made some seriously dumb ones over the last > few weeks and we apologize for any problems we may have caused. Despite > some of these unintentional screw ups, we still know who we are. Scott > Perry established Declude as small company that really listened to its > users and created flexible, powerful solutions that allowed them to > customize Declude for their individual needs. It was also a company > that was responsive to its users. Despite a momentary hiatus, that is > the Declude that you will see again, and very soon. > > Now, on to specifics: > > Q - Why have we been so slow to respond to tech requests? > > A: Ironically, in an effort to expand both tech support and > engineering to deliver faster response and better solutions we have > expanded staffing in both areas significantly. We all know that that > our software is powerful, but it's also complex and takes time to truly > master its nuances. We underestimated the time it would take and the > resources required to get our > people in both areas up to speed. Our mistake. We are now past that > area > of concern and ready to be responsive to your needs. > > Q. - Are there issues or problems with the product? > > A. - No, just the opposite. The fact of the matter is we are working > aggressively to offer an industry leading, fully integrated solution > that is both powerful and affordable. The AVG announcement is one > example as is our upcoming addition of Commtouch to that suite is > another. Integrating those solutions, while expanding staffing, moving > and training was a result of biting off a bit more than we could chew > at once. Timing was hardly perfect, but we have finalized the CommTouch > integration and learned some hard lessons in the process. > > Like it or not, when small companies make mistakes, they really stand > out. > I guess for a few weeks we forgot that we are a small company and that > we, like many of you, have limitations. You have our word that we will > go above and beyond to make Declude a company you can depend on. Thanks > for your patience. > > Q - It seems some people have left the company that we were used to > communicating with. Why has Declude been silent on those departures. > > A - The short answer is that we are bound to respect the privacy of all > our employees. It is up to them to provide that information. Our job, > like yours, is to protect and secure the privacy of individuals and the > enterprise, we won't make an exception in this case. > > David Barker > Product Manager > Declude is Cybercom Security - Email. Voice. Messaging. > 978.499.2933 office > 978.988.1311 fax > [EMAIL PROTECTED] > > > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type > "unsubscribe Declude.JunkMail". The archives can be found at > http://www.mail-archive.com. > --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
