Mike,
Your service agreement expired in 31 Aug 2007, so I don’t know if the issue you are having is recent, but from our records it seems you are 7 months behind on releases. There could certainly have been a fix for your specific problem in this time, this is the purpose of maintaining an active service agreement. David B From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Hardrick Sent: Saturday, April 19, 2008 10:13 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Reasons to renew How many pairs of eyes does it take. I gave remote access to two of the Declude tech support team and yet the problems persist. I have no doubt that the software works, but I don’t have the time to constantly deal with the issues. I’ve since purchased three more HP servers and just don’t use the IMail and Declude any more for new customers. I’ve also moved several of the domains off the old server and when all is said and done I’ll scrap the install and use the server for other needs. Mike TNWEB From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T Sent: Saturday, April 19, 2008 6:31 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Reasons to renew Michael, in cases such as yours, it may be a good idea to get an outside pair of eyes on the server. Many of us are running multiple servers with no problems what so ever, occasional blips not withstanding. John T eServices For You -----Original Message----- From: "Michael Hardrick" <[EMAIL PROTECTED]> Sent 4/18/2008 8:44:05 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Reasons to renew Greetings All, I hate to be a “Naysayer”, but I will not be renewing Declude. I don’t usually write negative reviews, but this is an exception. I’ve lost several customers due to our inability to get Declude to function. I’ve been using the product since about 2000. The past three years have been dismal. Between spools filling up, system crashes, CPU loads at 100%, Memory Leaks, Application Errors, Application Hangs, GP Faults, etc... Declude support was always there… to point the finger back at me and the server. Bad DNS servers, Bad Memory, Bad CPUs, or something wrong with the version of Windows I was running. I purchased a HP Proliant (2CPUs, 6-146GB HDD, 4-GB RAM, Win2k3) and thought that would resolve the issues. The server I have running must have cron jobs to reboot the server every morning at 5AM and restart the declude service every two hours. We login into the server daily to clear pop-up errors off the server. http://www.tnweb.com/images/declude-error1.png This is the only way to keep the server running. I keep a very limited amount of traffic on the server. No need to push the envelope. Regards, Mike Hardrick TNWEB From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Craig Edmonds Sent: Thursday, April 03, 2008 3:37 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Reasons to renew I second that. I am not trying to brown nose or anything here but without declude we would be completely screwed. In 3 years with declude I think I have only had to email them once with a support query and that was answered pretty much within an hour. Sure, some spam gets through now and again but there have been times where I have mucked about with the declude config settings and the spam floodgates opened and boy, my clients noticed the difference and were thanking me the next day. I have no problem renewing my subscriptions every year. Kindest Regards Craig Edmonds 123 Marbella Internet www.123marbella.net LEGAL DISCLAIMER - This message may contain confidential, proprietary or legally privileged information and is intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby informed that you must not use, disseminate, copy it in any form or take any action in reliance on it. If you have received this message in error please delete it and any copies of it and notify it to the sender. AVISO LEGAL - Este mensaje puede contener informacion confidencial, en propiedad o legalmente protegida y esta dirigida unicamente para el uso de la persona destinataria. Si usted no es la persona destinataria de este mensaje, por la presente se le comunica que no debe usar, difundir, copiar de ninguna forma, ni emprender ninguna accion en relacion con ella. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephan Chayer Sent: 03 April 2008 22:21 To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Reasons to renew Dan, Todd, I feel a little like you. We are using, selling and supporting Declude for the past 4 years. It works great for us. Especially since they brought up version 4 including Commtouch and AVG, that was a nice move. We went through all the product and pricing changes for the past years. We were surprised when they conbined all the products but they honoured all the previous purchases from all our customers. We deal with other vendors that would have been much more agressive that Declude in some situations. I believe that Decluce's pricing is fair and attractive for customers, the product works well and the support is just amazing. Bottom line, if you do not make money, you can't give support and put ameliorations in a product. I wish that everyone could continue to do business and make money. Keep the good work Stephan Chayer IntraSoft Solutions Inc. [EMAIL PROTECTED] _____ De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Linda Pagillo Envoyé : 3 avril, 2008 14:35 À : declude.junkmail@declude.com Objet : Re: [Declude.JunkMail] Reasons to renew Thank you Todd. It's my pleasure! If you have any further questions, please do not hesitate to contact me either by email or call Toll free 1-866-332-5833 Ext.2 Linda Pagillo Technical Support Engineer | Declude Your Email Security is our business Direct: 978-225-8436 Office: 978.499.2933 Ext.2 Toll Free: 1-866.332.5833 Ext.2 Fax: 978.334.0700 Email: [EMAIL PROTECTED] ----- Original Message ----- From: Todd Richards <mailto:[EMAIL PROTECTED]> To: declude.junkmail@declude.com Sent: Thursday, April 03, 2008 11:06 AM Subject: RE: [Declude.JunkMail] Reasons to renew I totally agree with Dan’s email. Declude has been working great for us, so it’s money well spent. On the other hand, our IMail SA just expired, which cost us close to $1000 a year and a half ago, and I was never satisfied to the point where I could upgrade. So that amounted to worthless money spent. I’m pretty comfortable when David says an update is available that it really is ready. The support – esp. Linda – has been fantastic. Our SA with Declude is up in June. I have every intention of renewing. Todd From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan Shadix Sent: Wednesday, April 02, 2008 1:50 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Reasons to renew I, for one, like infrequent but solid updates. I don’t have time to be constantly installing and testing updates, especially if they are problematic. Also, Declude is the only affordable anti-virus / anti-spam e-mail solution that I’ve encountered. I haven’t really been looking lately but the others that I’ve seen were a lot more expensive. Everyone has to choose the product that works for them. Declude works for me. Dan From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Wednesday, April 02, 2008 11:58 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Reasons to renew Kevin, Every effort has been made to ensure that major releases are problem free, this has been the reason for the delay in major releases, however if you notice that between major releases we make available several interim releases just as Scott had done in the past. Reasons for Service Agreement renewal 1. Unlimited telephone and email support 2. AVG virus signatures for 12 months 3. ZEROHOUR updates for 12 months (After initial activation) 4. Any release of the software during 12 months 5. Upgrades and releases of new files like all_list.dat etc. 6. Access to Declude filter updates 7. Maintenance of a continued SA is required by our T&S which means if you lapse you can be charged the extra difference to be brought up to date. 8. Last but not least a team that is dedicated to it’s customers. 9. NOWHERE can you get this for the price you pay as a perpetual license customer. If you do have an alternative that can compare feel free to post it. As for the ZEROHOUR the way it was implemented was different to the other tests so it is on our dev list but not with a high priority other items that come before it are things like integration with the new message sniffer dll in development. A new test being evaluated called FST. Compatibility with SM 5.x – Compatibility with IMAIL 10.x etc etc. David Barker VP Operations Declude Your Email security is our business 978.499.2933 x 7007 office 978.988.1311 fax [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Bilbee Sent: Wednesday, April 02, 2008 1:14 PM To: declude.junkmail@declude.com Subject: [Declude.JunkMail] Reasons to renew After seeing Matt’s post here about not renewing his JunkMail subscription. I’m asking Declude to respond to the group as to why any of us with perpetual licensing. Our SA expires soon and I would like to know the value of renewing. The updates to Declude have been extremely slow and in some cases painful since Scott sold out. Any idea when ZEROHOUR will be available for use in %TESTSFAILED% Kevin Bilbee Network Administrator Standard Abrasives 3M Simi Valley [EMAIL PROTECTED] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. No virus found in this incoming message. Checked by AVG. Version: 7.5.519 / Virus Database: 269.22.5/1357 - Release Date: 4/3/2008 10:48 AM No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.1/1385 - Release Date: 4/18/2008 9:30 AM --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.2/1386 - Release Date: 4/18/2008 5:24 PM No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.2/1386 - Release Date: 4/18/2008 5:24 PM --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
