There is the GNU bug tracking system (used by Apache, I think):
http://sources.redhat.com/gnats/
However, development seems to have ground to a halt on gnats.
Thus the mozilla bag tracking system, which seems a little more featured
might be preferable:
http://www.mozilla.org/bugs/
Failing that, the following has some references that you might like to
follow up on:
http://dmoz.org/Computers/Software/Configuration_Management/Bug_Tracking/Fre
e/
Let the user group know which one you decide to use, and what problems you
have!
Thanks
Martin
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