It's perhaps not a common problem for a power user with a single
monitor, but a beginner will often open several instances of a program
without realizing it, and they're the ones usually bringing up help. I
reported this because this happened with my mom. I kept showing her how
useful help was, but half the time it wouldn't load up for her. It took
a while to realize that multiple instances of the program being open was
the problem.

Additionally, if one has a dual monitor or large single monitor setup,
one might want to read emails in one instance of the program, and input
dates or to-dos on the other. If one one has a question for help while
doing this, one's out of luck.

It's not even so much that the limitation is a serious issue. Instead,
the user will get frustrated with the program when it exhibits
unexpected behaviour, and this is indeed unexpected. Especially if they
were new to linux they might assume that there's something wrong with
their setup or they made an error somewhere. I think we should aim at
expected behaviour wherever possible, especially in core programs, and
present a dialog box if this is something that can't be fixed without a
significant amount of work. Still, I can't imagine the problem would be
that difficult to solve fully. All the best,

Scott

-- 
Evolution help file won't open when more than one instance of program running
https://bugs.launchpad.net/bugs/188231
You received this bug notification because you are a member of Ubuntu
Desktop Bugs, which is a bug assignee.

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