Thank you for your comments. This does not appear to be a bug report and
we are closing it. We appreciate the difficulties you are facing, but it
would make more sense to raise your question in the support tracker.
https://answers.launchpad.net/ubuntu

** Changed in: file-roller (Ubuntu)
       Status: New => Invalid

** bug changed to question:
   https://answers.edge.launchpad.net/ubuntu/+source/file-roller/+question/29925

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MG
https://bugs.launchpad.net/bugs/218036
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