this is not an empathy bug rather its a feature request for notify-osd.
there is also another case scenario that you might want to take a look
at. https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/206547
** This bug has been marked a duplicate of bug 206547
Open (but do not raise) new conversation windows automatically
** This bug is no longer a duplicate of bug 206547
Open (but do not raise) new conversation windows automatically
** Also affects: notify-osd
Importance: Undecided
Status: New
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Unable to initate a conversation from a pop-up
https://bugs.launchpad.net/bugs/518319
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