This is a bug in two parts. First is the fact that the drive couldn't mount which is a technical issue of some description. Second is the error message itself which is unhelpful. I appreciate that it isn't always possible to suggest what a user might do to rectify the problem but it is necessary in order to provide a good experience even when things go wrong.
As it currently stands the offline equivalent is this: I am sitting on a train on my way from Brighton to London. The announcer apologises that train has encountered a problem and is canceled. I am left standing on a platform trying to find out how to get to work. A better experience is this. I am sitting on a train on my way from Brighton to London. The announcer apologises that the train is being canceled and suggests that I go to Platform X to catch and alternative train. I am still late, but I am not standing on a platform clueless as to what to do next. ** Tags added: ux-errormessage -- You received this bug notification because you are a member of Ubuntu Desktop Bugs, which is a bug assignee. https://bugs.launchpad.net/bugs/344839 Title: Cannot Mount External drive error message is unhelpful -- desktop-bugs mailing list desktop-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/desktop-bugs
