Public bug reported:

Here's what I'm trying to do:

1. Go to https://extensions.gnome.org/extension/1379/mpris-indicator-button/
2. Click the toggle switch to install it.
3. Use the extension after it is installed.

Here's what should happen:

1. I am prompted for confirmation to install the extension.
2. I click Install.
3. The toggle switch goes from Off to On and the extension is added to my top 
bar.

Here's what happens instead:

1. I am prompted for confirmation to install the extension.
2. I click Install.
3. The toggle switch stays in the Off permission, and the extension is not 
added to my top bar.

Here's what I see in journalctl:

Nov 06 13:13:24 jik-d42-x1 gnome-software[2200]: State change on user
/*/*/shell-extension/mprisindicatorbutton_JasonLG1979.github.io/* from
available to installed is not OK

I've also tried unzipping by hand into a subdirectory of ~/.local/share
/gnome-shell/extensions, restarting gnome-shell, and enabling the
extension at extensions.gnome.org/local, but that doesn't work either.
The toggle switch goes to On when I toggle it, but the extension isn't
actually enabled and when I reload the page the switch is Off again.

I've tried with https://extensions.gnome.org/extension/779/clipboard-
indicator/ and https://extensions.gnome.org/extension/7/removable-drive-
menu/ too. They won't install and activate either.

*** I do not have this problem on a second Ubuntu 19.10 computer I use.
*** I have no idea what is different between the two computers or how to
troubleshoot further.

I am using Xorg, not Wayland.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: gnome-shell 3.34.1-1ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
Uname: Linux 5.3.0-19-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Wed Nov  6 14:16:34 2019
DisplayManager: gdm3
InstallationDate: Installed on 2019-09-12 (55 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
RelatedPackageVersions: mutter-common 3.34.1-1ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to eoan on 2019-09-20 (47 days ago)
modified.conffile..etc.apport.crashdb.conf: [modified]
mtime.conffile..etc.apport.crashdb.conf: 2019-10-23T16:51:18.143596

** Affects: gnome-shell (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug eoan

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https://bugs.launchpad.net/bugs/1851554

Title:
  can't install gnome shell extensions

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