Public bug reported:
GVFS OneDrive mounts Microsoft 365 Family accounts but cannot access files
("Connection is closed"), while free OneDrive accounts work correctly
Ubuntu Version
Ubuntu 24.04 LTS (Noble)
Package Versions
Plain Text
gnome-online-accounts 3.50.4-0ubuntu2
gvfs 1.54.4-0ubuntu1~24.04.2
gvfs-backends 1.54.4-0ubuntu1~24.04.2
gvfs-daemons 1.54.4-0ubuntu1~24.04.2
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Kernel:
Plain Text
Linux 6.8.0-142-generic
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Summary
OneDrive accounts associated with a Microsoft 365 Family subscription can be
added successfully through GNOME Online Accounts and appear mounted in
Nautilus/Caja. The mount is visible and directory listings work, but any
attempt to access files or navigate deeper into the OneDrive produces
"Connection is closed".
A free personal OneDrive account works correctly on the same system.
Expected Result
After adding a Microsoft account through GNOME Online Accounts:
• OneDrive should mount successfully.
• Files and directories should be browseable through Nautilus/Caja.
• Files should be readable/openable.
Actual Result
• Account authentication succeeds.
• OneDrive mount appears correctly.
• Top-level directory listing works.
• Accessing files or subdirectories fails.
• Nautilus and Caja show:
Plain Text
Connection is closed
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• Files visible in listings cannot be opened or copied.
Reproduction Steps
1. Open GNOME Online Accounts.
2. Add a Microsoft account that belongs to a Microsoft 365 Family
subscription.
3. Open Nautilus.
4. Open the mounted OneDrive.
5. Attempt to access files or directories.
Additional Observations
The following succeeds:
Shell
gio mount -l
``
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Mounted OneDrive entries appear correctly, for example:
Plain Text
onedrive://899cc152df089daa/
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Directory listing works:
Shell
gio list onedrive://899cc152df089daa/
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Output:
Plain Text
Compartilhado comigo
OneDrive
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Further listing also works:
Shell
gio list "onedrive://899cc152df089daa/OneDrive"
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Output:
Plain Text
Imagens
Anexos
Introdução ao OneDrive.pdf
Documentos
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File metadata retrieval fails:
Shell
gio info "onedrive://899cc152df089daa/OneDrive/Introdução ao OneDrive.pdf"
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Output:
Plain Text
gio: ... Nenhum arquivo ou diretório
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Opening files fails:
Shell
gio open "onedrive://899cc152df089daa/OneDrive/Introdução ao OneDrive.pdf"
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Output:
Plain Text
gio: ... Nenhum arquivo ou diretório
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Copying files through GVFS/FUSE fails:
Shell
cp "/run/user/1001/gvfs/onedrive:host=899cc152df089daa/OneDrive/Introdução ao
OneDrive.pdf" ~/Downloads/
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Output:
Plain Text
cp: Arquivo ou diretório inexistente
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Troubleshooting Performed
• Removed and re-added Microsoft accounts.
• Rebooted system.
• Created a new Ubuntu user profile and reproduced the issue.
• Reinstalled:
◦ gvfs
◦ gvfs-backends
◦ gvfs-daemons
◦ gnome-online-accounts
• Cleared GVFS metadata cache.
• Tested both Nautilus and Caja.
• Verified that goa-daemon and gvfs-goa-volume-monitor are running.
Important Comparison
Free personal OneDrive account:
Plain Text
Works correctly.
Files are accessible.
``
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Microsoft 365 Family organizer account:
Plain Text
Fails.
Connection is closed.
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Microsoft 365 Family member account:
Plain Text
Fails.
Connection is closed.
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Therefore the issue appears to be related specifically to OneDrive accounts
associated with Microsoft 365 Family subscriptions rather than authentication,
Nautilus, user profile configuration, or basic GVFS mounting.
GVFS OneDrive mounts Microsoft 365 Family accounts but cannot access files
("Connection is closed"), while free OneDrive accounts work correctly
Ubuntu Version
Ubuntu 24.04 LTS (Noble)
Package Versions
Plain Text
gnome-online-accounts 3.50.4-0ubuntu2
gvfs 1.54.4-0ubuntu1~24.04.2
gvfs-backends 1.54.4-0ubuntu1~24.04.2
gvfs-daemons 1.54.4-0ubuntu1~24.04.2
Mostrar mais linhas
Kernel:
Plain Text
Linux 6.8.0-142-generic
Mostrar mais linhas
Summary
OneDrive accounts associated with a Microsoft 365 Family subscription can be
added successfully through GNOME Online Accounts and appear mounted in
Nautilus/Caja. The mount is visible and directory listings work, but any
attempt to access files or navigate deeper into the OneDrive produces
"Connection is closed".
A free personal OneDrive account works correctly on the same system.
Expected Result
After adding a Microsoft account through GNOME Online Accounts:
• OneDrive should mount successfully.
• Files and directories should be browseable through Nautilus/Caja.
• Files should be readable/openable.
Actual Result
• Account authentication succeeds.
• OneDrive mount appears correctly.
• Top-level directory listing works.
• Accessing files or subdirectories fails.
• Nautilus and Caja show:
Plain Text
Connection is closed
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• Files visible in listings cannot be opened or copied.
Reproduction Steps
1. Open GNOME Online Accounts.
2. Add a Microsoft account that belongs to a Microsoft 365 Family
subscription.
3. Open Nautilus.
4. Open the mounted OneDrive.
5. Attempt to access files or directories.
Additional Observations
The following succeeds:
Shell
gio mount -l
``
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Mounted OneDrive entries appear correctly, for example:
Plain Text
onedrive://899cc152df089daa/
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Directory listing works:
Shell
gio list onedrive://899cc152df089daa/
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Output:
Plain Text
Compartilhado comigo
OneDrive
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Further listing also works:
Shell
gio list "onedrive://899cc152df089daa/OneDrive"
Mostrar mais linhas
Output:
Plain Text
Imagens
Anexos
Introdução ao OneDrive.pdf
Documentos
Mostrar mais linhas
File metadata retrieval fails:
Shell
gio info "onedrive://899cc152df089daa/OneDrive/Introdução ao OneDrive.pdf"
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Output:
Plain Text
gio: ... Nenhum arquivo ou diretório
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Opening files fails:
Shell
gio open "onedrive://899cc152df089daa/OneDrive/Introdução ao OneDrive.pdf"
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Output:
Plain Text
gio: ... Nenhum arquivo ou diretório
Mostrar mais linhas
Copying files through GVFS/FUSE fails:
Shell
cp "/run/user/1001/gvfs/onedrive:host=899cc152df089daa/OneDrive/Introdução ao
OneDrive.pdf" ~/Downloads/
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Output:
Plain Text
cp: Arquivo ou diretório inexistente
Mostrar mais linhas
Troubleshooting Performed
• Removed and re-added Microsoft accounts.
• Rebooted system.
• Created a new Ubuntu user profile and reproduced the issue.
• Reinstalled:
◦ gvfs
◦ gvfs-backends
◦ gvfs-daemons
◦ gnome-online-accounts
• Cleared GVFS metadata cache.
• Tested both Nautilus and Caja.
• Verified that goa-daemon and gvfs-goa-volume-monitor are running.
Important Comparison
Free personal OneDrive account:
Plain Text
Works correctly.
Files are accessible.
``
Mostrar mais linhas
Microsoft 365 Family organizer account:
Plain Text
Fails.
Connection is closed.
Mostrar mais linhas
Microsoft 365 Family member account:
Plain Text
Fails.
Connection is closed.
Mostrar mais linhas
Therefore the issue appears to be related specifically to OneDrive accounts
associated with Microsoft 365 Family subscriptions rather than authentication,
Nautilus, user profile configuration, or basic GVFS mounting.
If requested, I can provide additional GVFS debug logs and test
patches/packages. The issue appears reproducible on a clean Ubuntu 24.04
user profile and affects multiple Microsoft 365 Family accounts.
If requested, I can provide additional GVFS debug logs and test
patches/packages. The issue appears reproducible on a clean Ubuntu 24.04 user
profile and affects multiple Microsoft 365 Family accounts.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: gvfs-backends 1.54.4-0ubuntu1~24.04.2
ProcVersionSignature: Ubuntu 6.8.0-142.142-generic 6.8.12
Uname: Linux 6.8.0-142-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.3-0ubuntu0.1
Architecture: amd64
CasperMD5CheckMismatches: ./boot/grub/efi.img ./casper/initrd ./casper/vmlinuz
./scripts/chroot-scripts/os-post/70_fix-apt-installed.sh
CasperMD5CheckResult: fail
CurrentDesktop: ubuntu:GNOME
Date: Fri Sep 25 18:06:21 2026
DistributionChannelDescriptor:
# This is the distribution channel descriptor for the OEM CDs
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-jammy-amd64-20220504-33
InstallationDate: Installed on 2025-04-30 (513 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" -
somerville-jammy-amd64-20220504-33
SourcePackage: gvfs
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: gvfs (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble third-party-packages
--
You received this bug notification because you are a member of Ubuntu
Desktop Bugs, which is subscribed to gvfs in Ubuntu.
https://bugs.launchpad.net/bugs/2168580
Title:
GVFS OneDrive mounts Microsoft 365 Family accounts but cannot access
files ("Connection is closed"), while free OneDrive accounts work
correctly
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gvfs/+bug/2168580/+subscriptions
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