Maybe the system is remembering the external monitor as a configuration
where the laptop screen was once turned off. So switching to that
configuration involves turning off the laptop screen. To fix that try
deleting all memory of the monitor configurations:
rm ~/.config/monitors.xml
** Package changed: xorg (Ubuntu) => mutter (Ubuntu)
** Tags added: multimonitor
** Changed in: mutter (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1903829
Title:
laptop screen turns off when I connect an external monitor
Status in mutter package in Ubuntu:
Incomplete
Bug description:
When I connect the hdmi cable from my monitor the laptop screen starts
to darken this only happens when I connect the external monitor.
when I switch to mirror the external monitor starts flickering and the
laptop monitor turns off completely.
When I switch to join displays, the laptop monitor turns off
completely and the external monitor stays on.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-53.59-generic 5.4.65
Uname: Linux 5.4.0-53-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.11
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Nov 11 02:50:28 2020
DistUpgraded: 2020-11-11 02:37:02,636 DEBUG Running PostInstallScript:
'./xorg_fix_proprietary.py'
DistroCodename: focal
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA
controller])
Subsystem: Dell UHD Graphics 620 [1028:0839]
InstallationDate: Installed on 2020-11-11 (0 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: Dell Inc. Latitude 3490
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-53-generic
root=UUID=c86cce5a-02e9-41bc-9097-dd5e168a82d4 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to focal on 2020-11-11 (0 days ago)
dmi.bios.date: 12/23/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.11.0
dmi.board.name: 0Y2FDT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.11.0:bd12/23/2019:svnDellInc.:pnLatitude3490:pvr:rvnDellInc.:rn0Y2FDT:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 3490
dmi.product.sku: 0839
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.101-2
version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 20.0.8-0ubuntu1~20.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
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