*** This bug is a duplicate of bug 1897765 ***
    https://bugs.launchpad.net/bugs/1897765

I'm not sure what the conditions are for that screen showing or failing
to show (usually the latter in my experience), but your journal.txt
says:

Dec 08 09:46:19 robot gnome-shell[1637760]: Error in freeze/thaw accounting
Dec 08 09:46:19 robot gnome-shell[1637760]: GNOME Shell crashed with signal 5
Dec 08 09:46:19 robot gnome-shell[1637760]: == Stack trace for context 
0x55d585a44220 ==
Dec 08 09:46:19 robot gnome-shell[1637760]: #0   55d585f7f1d8 i   
resource:///org/gnome/shell/ui/windowManager.js:1384 (3fe24e7d03d0 @ 589)

so that's bug 1897765.

** This bug has been marked a duplicate of bug 1897765
   gnome-shell crashed with signal 5 in g_log("Error in freeze/thaw 
accounting") from meta_window_actor_thaw() from 
WindowManager::_sizeChangedWindow

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https://bugs.launchpad.net/bugs/1907239

Title:
  Oh no! Something has gone wrong

Status in gnome-shell package in Ubuntu:
  New

Bug description:
  I got the "Oh no!" screen.

  The likely trigger was when I was playing a game and took a screenshot
  - where the environment is likely hard to reproduce because the game
  I'm playing that triggered the scenario isn't out yet. It can be built
  tho.

  1) git clone https://github.com/mcphail/boa
  2) git checkout core18
  3) snapcraft --use-lxd
  (wait a while, it's a monster snap)
  4) snap install boa*.snap --dangerous
  5) snap run boa
  (wait for game to load to title screen)
  6) press ALT+PrintScreen to get a screenshot

  GNOME crashed at this point, giving me the "Oh no!" screen.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.10
  Package: gnome-shell 3.38.1-1ubuntu1.1
  ProcVersionSignature: Ubuntu 5.8.0-26.27-generic 5.8.14
  Uname: Linux 5.8.0-26-generic x86_64
  NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
  ApportVersion: 2.20.11-0ubuntu50.2
  Architecture: amd64
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Dec  8 10:54:10 2020
  DisplayManager: gdm3
  InstallationDate: Installed on 2020-08-15 (114 days ago)
  InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
  RelatedPackageVersions: mutter-common 3.38.1-2ubuntu1
  SourcePackage: gnome-shell
  UpgradeStatus: Upgraded to groovy on 2020-09-20 (78 days ago)

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