Public bug reported:
Newest snap version of Firefox instantly crashes when attempting to play
a video with the setting, "Use hardware acceleration when available" is
enabled. Disabling the hardware acceleration setting allows videos to
play albeit with occasional stuttering and high CPU utilization.
Older version of snap Firefox with identical settings and hardware
acceleration enabled played videos well.
System:
Host: neons Kernel: 6.2.0-33-generic arch: x86_64 bits: 64 compiler: N/A
Desktop: GNOME v: 42.9 Distro: Ubuntu 22.04.3 LTS (Jammy Jellyfish)
CPU:
Info: dual core AMD Athlon II X2 245 [MCP] arch: K10 speed (MHz): avg: 800
min/max: 800/2900
Graphics:
Device-1: AMD Cedar [Radeon HD 5000/6000/7350/8350 Series] vendor: VISIONTEK
driver: radeon v: kernel arch: TeraScale-2 bus-ID: 01:00.0 temp: 60.0 C
Display: x11 server: X.Org v: 1.21.1.4 with: Xwayland v: 22.1.1 driver: X:
loaded: radeon unloaded: fbdev,modesetting,vesa dri: r600 gpu: radeon
resolution: 1600x900~60Hz
API: OpenGL v: 4.5 Mesa 23.0.4-0ubuntu1~22.04.1 renderer: AMD CEDAR (DRM
2.50.0 / 6.2.0-33-generic LLVM 15.0.7) direct-render: Yes
$ snap list firefox --all
Name Version Rev Tracking Publisher Notes
firefox 118.0.1-1 3206 latest/stable mozilla✓ -
firefox 116.0.3-2 3026 latest/stable mozilla✓ disabled
When started from the command-line, the 118.0.1-1 version spams the
following output when playing a video before crashing:
EE ../src/gallium/drivers/r600/r600_shader.c:193 r600_pipe_shader_create -
translation from TGSI failed !
EE ../src/gallium/drivers/r600/r600_state_common.c:961 r600_shader_select -
Failed to build shader variant (type=1) -1
This goes on for several lines until it gets here:
libva info: VA-API version 1.19.0
libva info: Trying to open
/snap/firefox/3206/gnome-platform/usr/lib/x86_64-linux-gnu/dri/r600_drv_video.so
Then it spams a few more shader lines and then gets here:
libva info: va_openDriver() returns 0
ATTENTION: default value of option mesa_glthread overridden by environment.
out of memory: 0x0000000773594008 bytes requested
ExceptionHandler::GenerateDump cloned child 8049
ExceptionHandler::SendContinueSignalToChild sent continue signal to child
ExceptionHandler::WaitForContinueSignal waiting for continue signal...
Exiting due to channel error.
Exiting due to channel error.
Exiting due to channel error.
At which point the Firefox window disappears and the Firefox crash
handler pop up.
Terminal output from 116.0.3-2 when playing same video
[Parent 8438, Main Thread] WARNING: OnCloseSessionDone error: Timeout
was reached: 'glib warning', file
/build/firefox/parts/firefox/build/toolkit/xre/nsSigHandlers.cpp:167
** (firefox:8438): WARNING **: 16:29:24.338: OnCloseSessionDone error: Timeout
was reached
libva info: VA-API version 1.7.0
libva info: Trying to open
/snap/firefox/3026/gnome-platform/usr/lib/x86_64-linux-gnu/dri/r600_drv_video.so
libva info: Found init function __vaDriverInit_1_7
ATTENTION: default value of option mesa_glthread overridden by environment.
libva info: va_openDriver() returns 0
ATTENTION: default value of option mesa_glthread overridden by environment.
The same latest release of Firefox downloaded directly from mozilla.org
does not have this problem and works as expected with no issues.
Chromium snap is also installed and up-to-date, but does not crash with
hardware acceleration enabled and plays videos as expected.
Expectations:
1. New version of Firefox snap should have at least the same performance
profile as an older version, or the same version of the non-snap release
2. Even if a hardware acceleration setting is not attainable because of the
limitation of said hardware, the program should gracefully downgrade to
software rendering and not crash.
** Affects: firefox (Ubuntu)
Importance: Undecided
Status: New
** Tags: core22 crash firefox gnome-42-2204 mesa snap
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https://bugs.launchpad.net/bugs/2037766
Title:
firefox snap crashes when playing video REGRESSION
Status in firefox package in Ubuntu:
New
Bug description:
Newest snap version of Firefox instantly crashes when attempting to
play a video with the setting, "Use hardware acceleration when
available" is enabled. Disabling the hardware acceleration setting
allows videos to play albeit with occasional stuttering and high CPU
utilization.
Older version of snap Firefox with identical settings and hardware
acceleration enabled played videos well.
System:
Host: neons Kernel: 6.2.0-33-generic arch: x86_64 bits: 64 compiler: N/A
Desktop: GNOME v: 42.9 Distro: Ubuntu 22.04.3 LTS (Jammy Jellyfish)
CPU:
Info: dual core AMD Athlon II X2 245 [MCP] arch: K10 speed (MHz): avg: 800
min/max: 800/2900
Graphics:
Device-1: AMD Cedar [Radeon HD 5000/6000/7350/8350 Series] vendor: VISIONTEK
driver: radeon v: kernel arch: TeraScale-2 bus-ID: 01:00.0 temp: 60.0 C
Display: x11 server: X.Org v: 1.21.1.4 with: Xwayland v: 22.1.1 driver: X:
loaded: radeon unloaded: fbdev,modesetting,vesa dri: r600 gpu: radeon
resolution: 1600x900~60Hz
API: OpenGL v: 4.5 Mesa 23.0.4-0ubuntu1~22.04.1 renderer: AMD CEDAR (DRM
2.50.0 / 6.2.0-33-generic LLVM 15.0.7) direct-render: Yes
$ snap list firefox --all
Name Version Rev Tracking Publisher Notes
firefox 118.0.1-1 3206 latest/stable mozilla✓ -
firefox 116.0.3-2 3026 latest/stable mozilla✓ disabled
When started from the command-line, the 118.0.1-1 version spams the
following output when playing a video before crashing:
EE ../src/gallium/drivers/r600/r600_shader.c:193 r600_pipe_shader_create -
translation from TGSI failed !
EE ../src/gallium/drivers/r600/r600_state_common.c:961 r600_shader_select -
Failed to build shader variant (type=1) -1
This goes on for several lines until it gets here:
libva info: VA-API version 1.19.0
libva info: Trying to open
/snap/firefox/3206/gnome-platform/usr/lib/x86_64-linux-gnu/dri/r600_drv_video.so
Then it spams a few more shader lines and then gets here:
libva info: va_openDriver() returns 0
ATTENTION: default value of option mesa_glthread overridden by environment.
out of memory: 0x0000000773594008 bytes requested
ExceptionHandler::GenerateDump cloned child 8049
ExceptionHandler::SendContinueSignalToChild sent continue signal to child
ExceptionHandler::WaitForContinueSignal waiting for continue signal...
Exiting due to channel error.
Exiting due to channel error.
Exiting due to channel error.
At which point the Firefox window disappears and the Firefox crash
handler pop up.
Terminal output from 116.0.3-2 when playing same video
[Parent 8438, Main Thread] WARNING: OnCloseSessionDone error: Timeout
was reached: 'glib warning', file
/build/firefox/parts/firefox/build/toolkit/xre/nsSigHandlers.cpp:167
** (firefox:8438): WARNING **: 16:29:24.338: OnCloseSessionDone error:
Timeout was reached
libva info: VA-API version 1.7.0
libva info: Trying to open
/snap/firefox/3026/gnome-platform/usr/lib/x86_64-linux-gnu/dri/r600_drv_video.so
libva info: Found init function __vaDriverInit_1_7
ATTENTION: default value of option mesa_glthread overridden by environment.
libva info: va_openDriver() returns 0
ATTENTION: default value of option mesa_glthread overridden by environment.
The same latest release of Firefox downloaded directly from
mozilla.org does not have this problem and works as expected with no
issues.
Chromium snap is also installed and up-to-date, but does not crash
with hardware acceleration enabled and plays videos as expected.
Expectations:
1. New version of Firefox snap should have at least the same performance
profile as an older version, or the same version of the non-snap release
2. Even if a hardware acceleration setting is not attainable because of the
limitation of said hardware, the program should gracefully downgrade to
software rendering and not crash.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/2037766/+subscriptions
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