Public bug reported:
Audio is very crackly, choppy, and when converting videos, the videos
end up the same. The system has a Realtek audio built in, but the driver
shows Generic. Tried nearly all online fixes, none work but it seems
many people have the same issue. Can someone help?
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: pulseaudio 1:16.1+dfsg1-2ubuntu4
ProcVersionSignature: Ubuntu 6.5.0-25.25.1-lowlatency 6.5.13
Uname: Linux 6.5.0-25-lowlatency x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: KDE
Date: Mon Mar 18 06:38:35 2024
InstallationDate: Installed on 2024-03-17 (1 days ago)
InstallationMedia: Ubuntu-Studio 23.10 "Mantic Minotaur" - Release amd64
(20231010)
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
SourcePackage: pulseaudio
Symptom: audio
Symptom_Card: HDA-Intel - HD-Audio Generic
Symptom_Jack: Black Line Out, Rear
Title: [X570 AORUS ELITE, Realtek ALCS1200A, Black Line Out, Rear] Pulseaudio
fails to detect card
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/18/2023
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: F38e
dmi.board.asset.tag: Default string
dmi.board.name: X570 AORUS ELITE
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrF38e:bd07/18/2023:br5.17:svnGigabyteTechnologyCo.,Ltd.:pnX570AORUSELITE:pvr-CF:rvnGigabyteTechnologyCo.,Ltd.:rnX570AORUSELITE:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:skuDefaultstring:
dmi.product.family: X570 MB
dmi.product.name: X570 AORUS ELITE
dmi.product.sku: Default string
dmi.product.version: -CF
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
** Affects: pulseaudio (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug mantic
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to pulseaudio in Ubuntu.
https://bugs.launchpad.net/bugs/2058241
Title:
[X570 AORUS ELITE, Realtek ALCS1200A, Black Line Out, Rear] Pulseaudio
fails to detect card
Status in pulseaudio package in Ubuntu:
New
Bug description:
Audio is very crackly, choppy, and when converting videos, the videos
end up the same. The system has a Realtek audio built in, but the
driver shows Generic. Tried nearly all online fixes, none work but it
seems many people have the same issue. Can someone help?
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: pulseaudio 1:16.1+dfsg1-2ubuntu4
ProcVersionSignature: Ubuntu 6.5.0-25.25.1-lowlatency 6.5.13
Uname: Linux 6.5.0-25-lowlatency x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: KDE
Date: Mon Mar 18 06:38:35 2024
InstallationDate: Installed on 2024-03-17 (1 days ago)
InstallationMedia: Ubuntu-Studio 23.10 "Mantic Minotaur" - Release amd64
(20231010)
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
SourcePackage: pulseaudio
Symptom: audio
Symptom_Card: HDA-Intel - HD-Audio Generic
Symptom_Jack: Black Line Out, Rear
Title: [X570 AORUS ELITE, Realtek ALCS1200A, Black Line Out, Rear] Pulseaudio
fails to detect card
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/18/2023
dmi.bios.release: 5.17
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: F38e
dmi.board.asset.tag: Default string
dmi.board.name: X570 AORUS ELITE
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrF38e:bd07/18/2023:br5.17:svnGigabyteTechnologyCo.,Ltd.:pnX570AORUSELITE:pvr-CF:rvnGigabyteTechnologyCo.,Ltd.:rnX570AORUSELITE:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:skuDefaultstring:
dmi.product.family: X570 MB
dmi.product.name: X570 AORUS ELITE
dmi.product.sku: Default string
dmi.product.version: -CF
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/2058241/+subscriptions
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