My steps to reproduce:

Open Empathy Contact List (click Chat on messaging menu)
Open a Conversation window to one of my contacts
Press Alt key to open the HUD
Type "Pref"

Multiple entries are displayed, none of which are the "Edit >
Preferences" option for the Empathy preferences. It doesn't matter
whether I use the mouse or keyboard to select an option, I'm unable to
get to the Empathy preferences.

If I change the search string in HUD to "Prefer", I only see 2
"Preferences" options - one for Dropbox and one for indicator-multiload,
both of which are running as indicator apps (i.e. by the clock on the
top right, I think I have the name right).

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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to empathy in Ubuntu.
https://bugs.launchpad.net/bugs/982956

Title:
  HUD won't show main window menu options when a chat window has focus

Status in “empathy” package in Ubuntu:
  Incomplete

Bug description:
  I had the Empathy main window (with the list of contacts) open but not
  focussed, and was in a chat window. I showed the HUD to try to change
  the theme, but neither "theme" nor "preferences" brought up the main
  Empathy window's menu list. I ended up with the Preferences from an
  indicator app (dropbox) instead.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: empathy 3.4.0.2-0ubuntu1
  ProcVersionSignature: Ubuntu 3.2.0-23.36-generic-pae 3.2.14
  Uname: Linux 3.2.0-23-generic-pae i686
  ApportVersion: 2.0.1-0ubuntu3
  Architecture: i386
  Date: Mon Apr 16 11:36:48 2012
  EcryptfsInUse: Yes
  InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta i386 (20120328)
  ProcEnviron:
   LANGUAGE=en_GB:en
   TERM=screen
   PATH=(custom, user)
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  SourcePackage: empathy
  UpgradeStatus: No upgrade log present (probably fresh install)

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https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/982956/+subscriptions

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