Added the debug log. NOTE: I have replaced my google user name with *****************
** Attachment added: "Empathy debug log" https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/998361/+attachment/3144881/+files/All-13-05-12_22-49-33.log ** Changed in: empathy (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/998361 Title: Empathy refusing to connect to IM services Status in “empathy” package in Ubuntu: New Bug description: I have configured Empathy with Facebook and Gmail just after installing Ubuntu 12.04. It worked flawlessly for few days and one fine day it crashed. After that when ever I am opening Empathy it is failing to connect to Gmail and Facebook ( I have not checked any other IM services). After the crash I removed my account configurations and added once again but still facing the same issue ( I am using correct password) I have also removed the configuration files from : /home/abhijeet/.gconf/apps/empathy and reinstalled empathy get all the configuration in fresh but still faceing the same issue. Please check the attached screen shot ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: empathy 3.4.1-0ubuntu1 ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14 Uname: Linux 3.2.0-23-generic x86_64 NonfreeKernelModules: fglrx ApportVersion: 2.0.1-0ubuntu5 Architecture: amd64 Date: Sat May 12 13:50:33 2012 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) ProcEnviron: LANGUAGE=en_IN:en TERM=xterm PATH=(custom, no user) LANG=en_IN SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/998361/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp