Thanks for your bug report and helping to make Ubuntu better. Since this is a connection issue with the haze protocol (for AIM) then this bug will be changed to telepathy-haze.
-Please provide steps you take to reproduce this issue on your machine -Please use help-Debug and on the top left menu select Haze (AIM) and then click save and add that to this report as an attachment. NOTE: You should try to connect before sending the logs so we have that debug information. ** Changed in: empathy (Ubuntu) Status: New => Incomplete ** Also affects: telepathy-haze (Ubuntu) Importance: Undecided Status: New ** Changed in: telepathy-haze (Ubuntu) Status: New => Incomplete ** Changed in: empathy (Ubuntu) Status: Incomplete => Invalid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/1003301 Title: Empathy aim can't connect Status in “empathy” package in Ubuntu: Invalid Status in “telepathy-haze” package in Ubuntu: Incomplete Bug description: I can't even connect with aim in Empathy I have tried varied options as far as making sure the username and password is right and looking thrue the boards for different advanced options ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: empathy 3.4.1-0ubuntu1 ProcVersionSignature: Ubuntu 3.2.0-24.38-generic 3.2.16 Uname: Linux 3.2.0-24-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.0.1-0ubuntu7 Architecture: amd64 Date: Wed May 23 04:41:56 2012 InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) ProcEnviron: TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/1003301/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp