Ok, mostly sorted now, it was the account. Although chat from Google+ was possible when logged into the account in Firefox, the account associated with the non-gmail address started life as a youtube account, hence it had never been connected to a gmail account. This seems to be a requirement, see also:
http://support.google.com/talk/answer/141360?hl=en http://superuser.com/questions/444262/using-google-talk-with-a-non-apps-non-gmail-google-account So, added a gmail account, removed it and re-established the non-gmail account as the primary login. Can now sign in to Empathy properly. Tested by sending an invite to a second gmail account not already displayed in the G+ chat list of online users. This worked properly and could send message back and forth as expected. However, as yet all of the existing G+ contacts are showing as offline (which they are not - the second gmail account has a contact that is visible to both accounts and can see that contact fine). This could be a result of the account having been messed around with, won't know for sure for a while, as it's possible any changes may take a while to propogate, just a heads up if anyone else has the same problem. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/1069531 Title: Cannot login to Empathy after setting up Google online account Status in “empathy” package in Ubuntu: Incomplete Bug description: Description: Ubuntu 12.10 Release: 12.10 empathy: Installed: 3.6.0.3-0ubuntu1 Candidate: 3.6.0.3-0ubuntu1 Version table: *** 3.6.0.3-0ubuntu1 0 500 http://gb.archive.ubuntu.com/ubuntu/ quantal/main amd64 Packages 100 /var/lib/dpkg/status Expected behaviour: * New installation of 12.10 Ubuntu * Expected to be able to use Google Talk in Empathy after adding a Google account under Online Accounts Actual behaviour: * Account can be added successfully, however Empathy displays "Google Talk Account requires authorisation" * Clicking on the icon opens Online Accounts but does not offer an option to perform any further authorisation. Investigation: * Seahorse shows two entries for the Google account, one of which lists the correct password, the other of which lists a seemingly random collection of characters separated by percentage symbols * Checked Google account, Ubuntu has permission to access: Picasa Web Albums, Profile Information, Google Docs, Google Talk * Google account is not set up to use 2-step verification * Removed account and seahorse entries, set up from scratch * If possible, will use non-alphanumeric characters in passwords, so tested with only alphanumeric password - no difference * Not going through a proxy Activating empathy-debugger shows: wocky/-DEBUG: 21/10/12 11:22:20.784214: _end_element_ns: Received stanza * failure xmlns='urn:ietf:params:xml:ns:xmpp-sasl' * not-authorized * missing-username xmlns='google:auth' wocky/-DEBUG: 21/10/12 11:22:20.784320: auth_failed: wocky-sasl-auth.c:274: Authentication failed!: Authentication failed: not-authorized gabbleauthentication-DEBUG: 21/10/12 11:22:20.784421: gabble_server_sasl_channel_fail (server-sasl-channel.c:929): auth failed: WOCKY_AUTH_ERROR_FAILURE (#6): Authentication failed: not-authorized gabbleconnection-DEBUG: 21/10/12 11:22:20.784534: connector_error_disconnect (connection.c:1760): Interactive authentication error, reason 3, dbus error org.freedesktop.Telepathy.Error.AuthenticationFailed So, it seems that seahorse has the correct password in place, and the Google account is set up in such a way as to allow the application to work. That being the case, it makes no sense to be getting an authorisation error, unless there is something else that isn't immediately obvious. Have checked for open bugs here: * https://bugs.launchpad.net/ubuntu/+source/empathy/+bugs * https://bugs.freedesktop.org/buglist.cgi?quicksearch=telepathy However nothing that matched this exact problem jumped out - a lot of issues seem to be with 2-step verification (but as mentioned earlier this has not been enabled). Asked for advice here: * http://askubuntu.com/questions/204062/cannot-login-to-empathy-after-setting-up-google-online-account Was advised to log a bug report. ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: empathy 3.6.0.3-0ubuntu1 ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5 Uname: Linux 3.5.0-17-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.6.1-0ubuntu3 Architecture: amd64 Date: Sun Oct 21 21:21:36 2012 InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5) ProcEnviron: LANGUAGE=en_GB:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_GB.UTF-8 SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/1069531/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
