** Bug watch added: Debian Bug tracker #692431 http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=692431
** Also affects: hplip (Debian) via http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=692431 Importance: Unknown Status: Unknown -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1069324 Title: diagnose_queues.py crashed with NameError in su_sudo(): global name 'utils' is not defined Status in “hplip” package in Ubuntu: Triaged Status in “hplip” package in Debian: Unknown Bug description: The "Diagnose Queues" function in hp-toolbox doesn't work. This looks very similar to bug 901663 or bug 931190. ProblemType: Crash DistroRelease: Ubuntu 12.10 Package: hplip-data 3.12.6-3ubuntu4 ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5 Uname: Linux 3.5.0-17-generic i686 ApportVersion: 2.6.1-0ubuntu3 Architecture: i386 CrashCounter: 1 CupsErrorLog: W [21/Oct/2012:12:23:15 +0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Photosmart_C4200-Gray..' already exists W [21/Oct/2012:12:23:15 +0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Photosmart_C4200-RGB..' already exists W [21/Oct/2012:12:23:15 +0400] CreateDevice failed: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-Photosmart_C4200' already exists Date: Thu Oct 18 23:03:20 2012 ExecutablePath: /usr/share/hplip/diagnose_queues.py InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100318) InterpreterPath: /usr/bin/python2.7 Lpstat: device for Photosmart_C4200: hp:/usb/Photosmart_C4200_series?serial=MY798KP16D04VP MachineType: FUJITSU SIEMENS AMILO Li 1818 PackageArchitecture: all Papersize: a4 PpdFiles: Photosmart_C4200: HP Photosmart c4200 Series, hpcups 3.12.6 ProcCmdline: /usr/bin/python /usr/bin/hp-diagnose_queues -r ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=2e8fd81a-2a9c-4223-b8cb-19c24f99764e ro quiet splash vt.handoff=7 PythonArgs: ['/usr/bin/hp-diagnose_queues', '-r'] SourcePackage: hplip Title: diagnose_queues.py crashed with NameError in su_sudo(): global name 'utils' is not defined UpgradeStatus: Upgraded to quantal on 2012-09-23 (27 days ago) UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin netdev nopasswdlogin plugdev sambashare tape video dmi.bios.date: 07/30/2007 dmi.bios.vendor: FUJITSU SIEMENS dmi.bios.version: 1.14C dmi.board.name: AMILO Li 1818 dmi.board.vendor: FUJITSU SIEMENS dmi.chassis.type: 10 dmi.chassis.vendor: FUJITSU SIEMENS dmi.modalias: dmi:bvnFUJITSUSIEMENS:bvr1.14C:bd07/30/2007:svnFUJITSUSIEMENS:pnAMILOLi1818:pvr:rvnFUJITSUSIEMENS:rnAMILOLi1818:rvr:cvnFUJITSUSIEMENS:ct10:cvr: dmi.product.name: AMILO Li 1818 dmi.sys.vendor: FUJITSU SIEMENS To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1069324/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp