Here is some additional information. I've attached a view of the broswer. When viewing deeds, a separate toolbar comes up in the browser which is used to view different pages in the deed. This toolbar includes the printing button for the deed, which is used in place of the regular browser printing button. When a page is viewed in the browser, the browser is displaying a tiff image of the particular page. The second attachment is a pdf file printed on 7/5/12 with cups-pdf in Ubuntu 12.04. No problem. I've used Ubuntu continuously since 8.10, and I've never had any problem printing these pages until Ubuntu 12.10. The third attachement is a copy of the same deed printed with Ubuntu 12.10 today. Please note that the time stamp does print on the bottom of the pages, but the rest of the page, which is a tiff image, just shows up as blank. It is really annoying, and time consuming, to need to boot into Window just to print a deed. I updated both of my work computers to Ubuntu 12.10 and don't have access to 12.04 at the office. One computer at home still has 12.04 on. Deeds still print fine from it.
Your help in solving this would be greatly appreciated. I'm guessing I will need to send the second and third attachments as separate posts. ** Attachment added: "View of toolbar in browser" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1066932/+attachment/3438954/+files/DeedBrowserViewToolbar.jpg -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1066932 Title: Documents Retrived as Tiff Images Print as Blank Pages Status in “cups” package in Ubuntu: New Bug description: I print deeds and other documents from court house records. They are accessed by a browser through java. Both Firefox and Chrome work fine. Java is used to retrieve these documents for viewing. For printing, there is a special button to click for printing which allows page selection, printer selection, etc. The pages are retrieved to the printer as TIFF images. When printing them in 12.04 using cups 1.5.3-0ubuntu4 evertything is fine. When trying to print them in 12.10 with cups 1.6.1-0ubuntu10 the pages are blank. This happens whether or not I'm printing to a printer or using cups-pdf. When I click the print button in 12.04, the process says fetching page 1, printing page 1, fetching page 2, printing page 2, etc. In 12.10 the process shows the same thing, but the time fetching is about 3 times longer than in 12.04. As I said, In 12.10 the images are blank. In 12.04 the document prints perfectly. In the lsb_release -rd in the terminal, the release just shows as Ubuntu 12.10. Since both 12.04 and 12.10 both appear to be using the same java release, and since I have the same browser versions and they are current on both systems, the only thing different is the version of cups between the two systems. ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: cups 1.6.1-0ubuntu10 ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5 Uname: Linux 3.5.0-17-generic x86_64 ApportVersion: 2.6.1-0ubuntu3 Architecture: amd64 Date: Mon Oct 15 10:55:06 2012 InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Beta amd64 (20120926) KernLog: Oct 15 10:33:01 don-NY553AAR-ABA-e9220y kernel: [ 2221.071917] SGI XFS with ACLs, security attributes, realtime, large block/inode numbers, no debug enabled Lpstat: device for HP-Officejet-Pro-8000-A809: hp:/net/Officejet_Pro_8000_A809?ip=192.168.10.104 device for ML-1710: usb://Samsung/ML-1710?serial=6101-03042537580 device for PDF: cups-pdf:/ MachineType: HP-Pavilion NY553AAR-ABA e9220y Papersize: letter PpdFiles: PDF: Generic CUPS-PDF Printer HP-Officejet-Pro-8000-A809: HP Officejet Pro 8000 a809, hpcups 3.12.6 ML-1710: Samsung ML-1710, 2.0.0 ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=7376c9ea-59af-48b1-b54e-facecc160ff8 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/22/2010 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 5.09 dmi.board.name: ALOE dmi.board.vendor: FOXCONN dmi.board.version: 1.01 dmi.chassis.type: 3 dmi.chassis.vendor: Hewlett-Packard dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.09:bd01/22/2010:svnHP-Pavilion:pnNY553AAR-ABAe9220y:pvr:rvnFOXCONN:rnALOE:rvr1.01:cvnHewlett-Packard:ct3:cvr: dmi.product.name: NY553AAR-ABA e9220y dmi.sys.vendor: HP-Pavilion To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1066932/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp