Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: cups (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1072915
Title:
brother hl-5240 problems after upgrade to quantal
Status in “cups” package in Ubuntu:
Confirmed
Bug description:
After upgrading to quantal, my brother hl-5240 laser printer has
stopped working properly. Some files will print, but many won't. It
doesn't seem to be application specific - some documents in
libreoffice work, some don't, some pdfs work, some don't. But a broken
file is always broken, no matter what settings I use for the printer.
When it doesn't work, the file is partially printed, but then stops in
the middle of a word. The printer then prints another page with an
error. Different files sometimes have different errors though. From
one PDF, the error was the following:
ERROR:
invalidfont
OFFENDING COMMAND:
Type1BuildGlyph
STACK:
-mark-
-mark-
-mark-
Another file produced this error:
ERROR:
undefined
OFFENDING COMMAND:
....Undefined
STACK:
441
441
441
-mark-
-mark-
-mark-
I tried removing the printer and reinstalling, but nothing changed. I
have the brother-cups-wrapper-laser, brother-lpr-drivers-common, and
brother-lpr-drivers-laser packages installed.
I'm also attaching the captured print job data (following instructions
at https://wiki.ubuntu.com/DebuggingPrintingProblems) for the pdf that
produced the Type1BuildGlyph error above. evince has no trouble
displaying this captured data as a pdf though, so I'm not sure if it
will show the problem.
I should add that this pdf printed just fine last week before
updating, and still works on another computer I tried with an older
(11.4, I think) version of ubuntu.
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: cups 1.6.1-0ubuntu11
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic i686
ApportVersion: 2.6.1-0ubuntu6
Architecture: i386
Date: Mon Oct 29 18:03:33 2012
KernLog:
Oct 28 09:27:20 scaph kernel: [312800.716554] ata1.00: ACPI cmd
f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
Oct 28 16:40:42 scaph kernel: [313463.508426] ata1.00: ACPI cmd
f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
Oct 29 09:21:39 scaph kernel: [336474.932441] ata1.00: ACPI cmd
f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
Oct 29 15:56:37 scaph kernel: [360174.324145] type=1400
audit(1351540597.148:28): apparmor="STATUS" operation="profile_replace"
name="/usr/lib/cups/backend/cups-pdf" pid=7307 comm="apparmor_parser"
Oct 29 15:56:37 scaph kernel: [360174.325448] type=1400
audit(1351540597.148:29): apparmor="STATUS" operation="profile_replace"
name="/usr/sbin/cupsd" pid=7307 comm="apparmor_parser"
Lpstat:
WARNING: gnome-keyring:: couldn't connect to:
/run/user/jono/keyring-kUlxJX/pkcs11: No such file or directory
device for Brother-HL-5240-series:
usb://Brother/HL-5240%20series?serial=A7J824975
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: LENOVO 170237U
MarkForUpload: True
Papersize: letter
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
PpdFiles: Brother-HL-5240-series: Brother HL-5240 BR-Script3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic
root=UUID=860958bf-acf0-48eb-abb6-acd3022e5a9c ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to quantal on 2012-10-22 (7 days ago)
dmi.bios.date: 03/31/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 7BETD8WW (2.19 )
dmi.board.name: 170237U
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias:
dmi:bvnLENOVO:bvr7BETD8WW(2.19):bd03/31/2011:svnLENOVO:pn170237U:pvrThinkPadX60s:rvnLENOVO:rn170237U:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 170237U
dmi.product.version: ThinkPad X60s
dmi.sys.vendor: LENOVO
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