============================================================== Hi there, thank you for filing this bug and showing your interest in Simple Scan!
This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all. Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not. This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case. Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you! Best Regards Michael [1] https://help.ubuntu.com/community/SimpleScanHardwareIssues ============================================================== ** Changed in: simple-scan (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to simple-scan in Ubuntu. https://bugs.launchpad.net/bugs/1167292 Title: my hp scanjet 5470 c is not initializing Status in “simple-scan” package in Ubuntu: Incomplete Bug description: I am using "Simple Scan" along with my hp scanjet 5470 c. Yesterday, when I tried, it is showing the message " No scanner is connected" and unable to scan. ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: simple-scan 3.2.1-0ubuntu1~oneiric1 ProcVersionSignature: Ubuntu 3.0.0-32.51-generic 3.0.69 Uname: Linux 3.0.0-32-generic i686 ApportVersion: 1.23-0ubuntu4.1 Architecture: i386 Date: Wed Apr 10 16:45:55 2013 DriverPackageVersions: libsane 1.0.22-2ubuntu2 libsane-extras N/A hplip 3.11.7-1ubuntu3.1 hpoj N/A InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1) Lsusb: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-32-generic root=UUID=F8FC2BA5FC2B5D5E loop=/hostname/disks/root.disk ro quiet splash vt.handoff=7 SimpleScanLog: SourcePackage: simple-scan UpgradeStatus: Upgraded to oneiric on 2012-11-13 (147 days ago) dmi.bios.date: 04/29/2005 dmi.bios.vendor: Intel Corp. dmi.bios.version: EV91510A.86A.0444.2005.0429.2108 dmi.board.name: D915GAV dmi.board.vendor: Intel Corporation dmi.board.version: AAC64134-403 dmi.chassis.type: 2 dmi.modalias: dmi:bvnIntelCorp.:bvrEV91510A.86A.0444.2005.0429.2108:bd04/29/2005:svn:pn:pvr:rvnIntelCorporation:rnD915GAV:rvrAAC64134-403:cvn:ct2:cvr: To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1167292/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
