Could you repeat the "capture the data going to the printer" stage after
applying the "psdebug" setting to the "testing" print queue (that is,
the new print you created to send the printer data to a file), and
attach the output here, please?
Could also confirm which version of Ghostscript is installed ("gs -v"
will tell you)?
Thanks.
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https://bugs.launchpad.net/bugs/1072915
Title:
brother hl-5240 problems after upgrade to quantal
Status in “ghostscript” package in Ubuntu:
Incomplete
Bug description:
After upgrading to quantal, my brother hl-5240 laser printer has
stopped working properly. Some files will print, but many won't. It
doesn't seem to be application specific - some documents in
libreoffice work, some don't, some pdfs work, some don't. But a broken
file is always broken, no matter what settings I use for the printer.
When it doesn't work, the file is partially printed, but then stops in
the middle of a word. The printer then prints another page with an
error. Different files sometimes have different errors though. From
one PDF, the error was the following:
ERROR:
invalidfont
OFFENDING COMMAND:
Type1BuildGlyph
STACK:
-mark-
-mark-
-mark-
Another file produced this error:
ERROR:
undefined
OFFENDING COMMAND:
....Undefined
STACK:
441
441
441
-mark-
-mark-
-mark-
I tried removing the printer and reinstalling, but nothing changed. I
have the brother-cups-wrapper-laser, brother-lpr-drivers-common, and
brother-lpr-drivers-laser packages installed.
I'm also attaching the captured print job data (following instructions
at https://wiki.ubuntu.com/DebuggingPrintingProblems) for the pdf that
produced the Type1BuildGlyph error above. evince has no trouble
displaying this captured data as a pdf though, so I'm not sure if it
will show the problem.
I should add that this pdf printed just fine last week before
updating, and still works on another computer I tried with an older
(11.4, I think) version of ubuntu.
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: cups 1.6.1-0ubuntu11
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic i686
ApportVersion: 2.6.1-0ubuntu6
Architecture: i386
Date: Mon Oct 29 18:03:33 2012
KernLog:
Oct 28 09:27:20 scaph kernel: [312800.716554] ata1.00: ACPI cmd
f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
Oct 28 16:40:42 scaph kernel: [313463.508426] ata1.00: ACPI cmd
f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
Oct 29 09:21:39 scaph kernel: [336474.932441] ata1.00: ACPI cmd
f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
Oct 29 15:56:37 scaph kernel: [360174.324145] type=1400
audit(1351540597.148:28): apparmor="STATUS" operation="profile_replace"
name="/usr/lib/cups/backend/cups-pdf" pid=7307 comm="apparmor_parser"
Oct 29 15:56:37 scaph kernel: [360174.325448] type=1400
audit(1351540597.148:29): apparmor="STATUS" operation="profile_replace"
name="/usr/sbin/cupsd" pid=7307 comm="apparmor_parser"
Lpstat:
WARNING: gnome-keyring:: couldn't connect to:
/run/user/jono/keyring-kUlxJX/pkcs11: No such file or directory
device for Brother-HL-5240-series:
usb://Brother/HL-5240%20series?serial=A7J824975
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: LENOVO 170237U
MarkForUpload: True
Papersize: letter
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
PpdFiles: Brother-HL-5240-series: Brother HL-5240 BR-Script3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic
root=UUID=860958bf-acf0-48eb-abb6-acd3022e5a9c ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to quantal on 2012-10-22 (7 days ago)
dmi.bios.date: 03/31/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 7BETD8WW (2.19 )
dmi.board.name: 170237U
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias:
dmi:bvnLENOVO:bvr7BETD8WW(2.19):bd03/31/2011:svnLENOVO:pn170237U:pvrThinkPadX60s:rvnLENOVO:rn170237U:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 170237U
dmi.product.version: ThinkPad X60s
dmi.sys.vendor: LENOVO
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